No Recipients > problem

[mesas]

Hi,

 

everthing just work fine with WHMCS, but before few days I have this error when try to send email my customers.

 

No Recipients

The criteria selected for this email has resulted in no recipients which means it cannot be sent

 

I use:

Centos + Cpanel + WHMCS v. 3.8.1

[WHMCS John]

Hi,

How are you sending this email, are you using the mass mail function?

[mesas]

CLIENTS PROFILE > Summary > Send Email or Email tab

SEND MESSAGE >

 

WHMCS allready fill:

 

From:

To:

 

I write subject and text, try to send, but have this error.

[cyfered6]

Did you change something in your settings before that??

[mesas]

No, settings for WHMCS are same like before.

[afia]

I m using website panel (dotnetpanel) an i also facing same

[afia]

he criteria selected for this email has resulted in no recipients which means it cannot be sent.

 

So, how can i add recipients there?

[WHMCS John]

It means no recipients meet the criteria you selected on the mass mail page. Try selecting different criteria.

Post a screenshot of the criteria you select.

[prooi]

I have the same issue as the first poster with my Mass-Mailer.

 

Here is what I pick:

 

Email type: General

 

Client group: Customer

 

Language: Default,Danish,English

 

Client Status: Active,Inactive,Closed

 

And the error:

No Recipients

The criteria selected for this email has resulted in no recipients which means it cannot be sent

arises.

 

How to fix this?

[prooi]

Nevermind, i fixed it. It was due to not having any customers in the group named customers, so I created a hook to do it

 

If anyone wants the hook, here it is:

 

<?php 

function add_user_to_group($vars) {
mysql_query("UPDATE tblclients SET groupid = 2
WHERE id = ". $vars['userid'] ."");	
}

add_hook("ClientAdd",1,"add_user_to_group");

?>

 

This of course needs your default group to have the id 2.

[WHMCS John]

Alternatively leave the "Group" filter blank and clients who aren't in any group will be selected.