Hosting Account Welcome Email

[JD3000]

Hi,

May I ask help what could be the reason why my whmcs system is not generating Hosting Account Welcome Email after a client sign up for hosting account? It is the email that gives instruction how to set up the website, password, username, etc. Other emails are received such as welcome email for domain registration, invoice except that one....

 

JD3000

[WHMCS John]

Do you have the package to be created on payment or upon accepting the order? And is it showing as successful when run in the activity log?

[Keiro]

Something similar to this problem for me.

 

My WHMCS is not creating the packages then creating the Hosting Account Welcome Email.

 

It does, however, successfully send the welcome e-mail once I click Create inside the Products/Services tab in Client's Profile.

 

So... why is it not setting up the account even though it's set up to do it "As soon as order is completed."

[JD3000]

it shows in the activity log as successful. I already checked in the Products/services tab > details and the welcome email is chosen but my next problem after the email is now generated... the login details like the username, password, etc. are blank...

[JD3000]

the welcome email is already generated but login details in the email is empty.

 

I checked the email template - here below provided is how it look.... the bold fields are empty.

 

start-quote-------------------------------------------------------------------

Dear {$client_name},

 

PLEASE READ THIS EMAIL IN FULL AND PRINT IT FOR YOUR RECORDS

 

Thank you for your order from us! Your hosting account has now been setup and this email contains all the information you will need in order to begin using your account.

 

If you have requested a domain name during sign up, please keep in mind that your domain name will not be visible on the internet instantly. This process is called propagation and can take up to 48 hours. Until your domain has propagated, your website and email will not function, we have provided a temporary url which you may use to view your website and upload files in the meantime.

 

New Account Information

 

Hosting Package: {$service_product_name}

Domain: {$service_domain}

First Payment Amount: {$service_first_payment_amount}

Recurring Amount: {$service_recurring_amount}

Billing Cycle: {$service_billing_cycle}

Next Due Date: {$service_next_due_date}

 

Login Details

 

Username: {$service_username}

Password: {$service_password}

 

Control Panel URL: http://{$service_server_ip}:2082/

Once your domain has propogated, you may also use http://www.{$service_domain}:2082/'>http://www.{$service_domain}:2082/

 

Server Information

 

Server Name: {$service_server_name}

Server IP: {$service_server_ip}

If you are using an existing domain with your new hosting account, you will need to update the nameservers to point to the nameservers listed below.

 

Nameserver 1: {$service_ns1} ({$service_ns1_ip})

Nameserver 2: {$service_ns2} ({$service_ns2_ip}){if $service_ns3}

Nameserver 3: {$service_ns3} ({$service_ns3_ip}){/if}{if $service_ns4}

Nameserver 4: {$service_ns4} ({$service_ns4_ip}){/if}

 

Uploading Your Website

 

Temporarily you may use one of the addresses given below to manage your web site:

 

Temporary FTP Hostname: {$service_server_ip}

Temporary Webpage URL: http://{$service_server_ip}/~{$service_username}/

 

And once your domain has propagated you may use the details below:

 

FTP Hostname: {$service_domain}

Webpage URL: http://www.{$service_domain}

 

Email Settings

 

For email accounts that you setup, you should use the following connection details in your email program:

 

POP3 Host Address: mail.{$service_domain}

SMTP Host Address: mail.{$service_domain}

Username: The email address you are checking email for

Password: As specified in your control panel

 

Thank you for choosing us.

 

{$signature}

------------------------------------------------------end

[Division]

Customer not receiving email automatic after order. we are having to go in manually and send the email.

[Matt]

No welcome email = Automatic Account Creation wasn't Successful

 

Fix the error occuring when trying to create the account and the email will then get sent automatically.

 

Matt

[Keiro]

Ok... so I click Create.

 

no welcome e-mail sent. I have to manually send it.

 

What are the possible reasons for it fouling up and not sending e-mails like it should? >_>

[WHMCS John]

A welcome email won't be sent when you manually click the Create module command button. You should accept the order instead and ensure the send welcome email checkbox is ticked or set it to auto create on payment.

[Keiro]

A welcome email won't be sent when you manually click the Create module command button. You should accept the order instead and ensure the send welcome email checkbox is ticked or set it to auto create on payment.

 

Okay, then I must be missing the setting somewhere.

 

Where can it be found? >_>

 

Edit: I know the e-mail system works, since I'm getting Cron Job Activity e-mails every 15 minutes even though there's no real need for it to be at 15 minutes... I set it that way until I knew what was going on with the e-mail sendings for hosting account e-mails.

[WHMCS John]

Order > Pending > Click the order ID.

 

You should only be running the automation cron once a day, not every 15 minutes.