xandih Posted July 10, 2009 Share Posted July 10, 2009 Hello Anybody knows if exist some script that counts the support tickets opened by the customers? I have products with limited support, but I have to control this manually A script that counts and automatize that will be wonderfull 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 10, 2009 Share Posted July 10, 2009 doesnt it tell you this on the client summary anyway ? and you can add it to your tpl with a bit of php/mysql ... 0 Quote Link to comment Share on other sites More sharing options...
xandih Posted July 16, 2009 Author Share Posted July 16, 2009 Hello The client sumary only shows the total tickets. But everything is fine now. I made a change to show a count of the tickets opened in the current month. Thanks 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted July 16, 2009 Share Posted July 16, 2009 why not post what you did for future users looking for something similiar? 0 Quote Link to comment Share on other sites More sharing options...
Si Posted July 18, 2009 Share Posted July 18, 2009 Xandih, can you explain what you do when customers who have reached their quota of tickets in any calendar month, simply continue/re-open an existing ticket for a 'slightly' or 'completely' different issue? 0 Quote Link to comment Share on other sites More sharing options...
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