antoniojeldres Posted June 22, 2009 Share Posted June 22, 2009 Is there a way to allow only prorate option for upgrades? For me, allowing prorate for hosting service doesn't work, we charge annual to our customers. Thank you. 0 Quote Link to comment Share on other sites More sharing options...
keliix06 Posted June 23, 2009 Share Posted June 23, 2009 Upgrades are automatically prorated to the next due date. 0 Quote Link to comment Share on other sites More sharing options...
antoniojeldres Posted June 25, 2009 Author Share Posted June 25, 2009 I know that, but my problem is... We don't charge monthly, we charge annually, having this prorate option only allow us for set up upgrades, but if one customer want to buy our hosting package, the system automatically apply prorate to his account to the 1st or whatever. Any ideas of how implement only prorate for upgrades and not for sales? 0 Quote Link to comment Share on other sites More sharing options...
keliix06 Posted June 26, 2009 Share Posted June 26, 2009 Turn off prorating in the configuration. Upgrades are still automatically prorated. 0 Quote Link to comment Share on other sites More sharing options...
HostworX Posted July 6, 2009 Share Posted July 6, 2009 This is causing a major frustration for me as clients upgrade and end up getting the product at half price. for eg a client purchases 1Gb ADSL Traffic for R16.00. at the begining of the month. Then on the 7th of the month he upgrades to a 5Gb option which is R80.00 the system then bills him R36.00 so in essence he has paid R48.00 instead of R80.00. He then upgrades to 10Gb of traffic on the same and gets billed R45.33, so no he has paid R93.33 for a product that should be billed at R160.00. I have had to turn off upgrades on these products due to this issue, which makes life hell cos the clients are peeved that they cant upgrade themselves. 0 Quote Link to comment Share on other sites More sharing options...
nick2009 Posted July 28, 2009 Share Posted July 28, 2009 I am facing same issue: client has package A for $100 per month then they upgrade to Package B for $200 a month I want them to pay the full $100 difference for the upgrade. currently it prorates the difference in time/rate formula this is not a benefit for us WHMCS users we sent policy for our users and that policy is to pay the differnce - not prorated feedback anyone? am i missing where this setting is? 0 Quote Link to comment Share on other sites More sharing options...
Impact-John Posted July 28, 2009 Share Posted July 28, 2009 it is not a setting the point of the prorata billing system is to charge your clients only for the portion used for that time of the month , Personally me as a client if i upgraded to a $100.00 a month more expensive product in the middle of the month and was expected to pay the full price of $100.00 when half of the month is gone i wouldnt last there long and thus the reason for prorated billing you only get billed for the amount of the product that you use for that period of the month. So to say that you want them to pay the entire difference defeats the purpose of pro rated billing and thus in turns hurts the clients in the end result and we should be looking out for our clients not looking for ways to gouge money out of them. I have seen this numerous times with other such things like cable , telephone, internet providers you upgrade half way through the month you get a lower rate discount as you have not used that upgraded service for the entire month only a portion so it is only fair that you pay for only the portion you use. Am I Wrong here Guys ??? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted July 28, 2009 Share Posted July 28, 2009 Am I Wrong here Guys ??? I don't think so. I think the system works exactly as it should. What nick2009 wants is NOT pro-rata billing. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 29, 2009 WHMCS Support Manager Share Posted July 29, 2009 You'd need to disable to upgrade option and generate invoices and process it manually. 0 Quote Link to comment Share on other sites More sharing options...
HostworX Posted September 1, 2009 Share Posted September 1, 2009 Surely, this could be configured to give you the option the same as products to prorate on a per product basis for upgrades, I hear what everyone says regarding the prorate and looking after clients, but in a case of paying for a fixed amount of traffic usage for example, this leads to people exploiting the system, ie upgrade from an account of 1Gb traffic to 100Gb pay R10 for the prorata'd amount and use 50Gb of traffic in a few hours, and you loose all the way, the issue with disabling upgrades is when you are processing one or 2 a day not a problem, when its 50 a day, and the client upgrades at night and uses a creditcard, then they are buggered and have to wait for someone to manually process the transaction, this is too, not acceptable. 0 Quote Link to comment Share on other sites More sharing options...
lukewd Posted March 8, 2012 Share Posted March 8, 2012 i am having the exact same problem. did anyone find a solution for this? 0 Quote Link to comment Share on other sites More sharing options...
romanus Posted July 19, 2012 Share Posted July 19, 2012 Any solution to this? Because automated upgrade / downgrade function becomes unusefull... 0 Quote Link to comment Share on other sites More sharing options...
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