rock2host.com Posted June 6, 2009 Share Posted June 6, 2009 hello iam using Whmcs iwas use the old version 3.8.2 and then update to the last version Version: 4.0.1 i use 3 payment methods 2checkout e-gold moneybooker while my users choose any one of them to make new order this give the following error TCPDF error: Missing or incorrect image file: /home/rs2host/public_html/billing/templates_c/jpgF9HG6k while if the invoice generated befor and they enter the page of the invoice and choose any invoice it pay correctly with out any problem also i found this file jpgF9HG6k not on my ftp can you plz help me ? 0 Quote Link to comment Share on other sites More sharing options...
BAJI26 Posted June 6, 2009 Share Posted June 6, 2009 See if clearing yoru templates_c folder will solve that issue! 0 Quote Link to comment Share on other sites More sharing options...
rock2host.com Posted June 6, 2009 Author Share Posted June 6, 2009 i have make that sir it give me TCPDF error: Missing or incorrect image file: /home/rs2host/public_html/billing/templates_c/jpgNvRQXu while this file is on the templates_c 0 Quote Link to comment Share on other sites More sharing options...
johannes Posted June 14, 2009 Share Posted June 14, 2009 templates_c chmod777 ? 0 Quote Link to comment Share on other sites More sharing options...
datawebcorp Posted June 15, 2009 Share Posted June 15, 2009 Like johannes said, make sure templates_c is writable. 0 Quote Link to comment Share on other sites More sharing options...
xprt5 Posted June 25, 2009 Share Posted June 25, 2009 I have the same exact issue during order process after payment. Already verified /includes/tcpdf.php, /includes/pdfconfig.php and /templates/mytemplate/quotepdf.tpl are correct. Our logo is a gif file and this is reflected in the configuration and files listed above but still get the same error TCPDF error: Missing or incorrect image file: /home/user/public_html/templates_c/jpgv54qbF File exists but is 0 byte -rw------- 1 user user 0 Jun 25 19:34 jpgv54qbF 0 Quote Link to comment Share on other sites More sharing options...
datawebcorp Posted June 26, 2009 Share Posted June 26, 2009 I have the same exact issue during order process after payment. Already verified /includes/tcpdf.php, /includes/pdfconfig.php and /templates/mytemplate/quotepdf.tpl are correct. Our logo is a gif file and this is reflected in the configuration and files listed above but still get the same error TCPDF error: Missing or incorrect image file: /home/user/public_html/templates_c/jpgv54qbF File exists but is 0 byte -rw------- 1 user user 0 Jun 25 19:34 jpgv54qbF Is the templates_c directory writable (chmod 777)? 0 Quote Link to comment Share on other sites More sharing options...
xprt5 Posted June 26, 2009 Share Posted June 26, 2009 No, we use suPHP and the directory is 755. Also getting this error on the daily cronjob now. php -q /home/user/public_html/client/admin/cron.php <strong>TCPDF error: </strong>Missing or incorrect image file: /home/user/public_html/client/templates_c/jpgKtUSyR 0 Quote Link to comment Share on other sites More sharing options...
johannes Posted June 26, 2009 Share Posted June 26, 2009 did you tried chmod 777 or not? 0 Quote Link to comment Share on other sites More sharing options...
jeds Posted June 26, 2009 Share Posted June 26, 2009 If they have suPHP then they can't chmod 777 My server has suPHP, but I only use PayPal with no issues 0 Quote Link to comment Share on other sites More sharing options...
jeds Posted June 26, 2009 Share Posted June 26, 2009 (edited) ignore this post Edited June 26, 2009 by jeds wasn't here then it is 0 Quote Link to comment Share on other sites More sharing options...
johannes Posted June 26, 2009 Share Posted June 26, 2009 i know i have to learn more about suphp.. thx.. 0 Quote Link to comment Share on other sites More sharing options...
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