D-Litz Posted May 21, 2009 Share Posted May 21, 2009 I'm trying to figure out how WHMCS version 3.8.2 handles the transfers of .eu and/or .uk domains. From what I have located so far, the .uk tld first requires the client to log into the current registrar that it is registered with. Once they are logged in and begin the process of requesting to transfer the .uk domain away from that current registrar, they are prompted for a "ISPTAG" name... You can read more about that here http://transferdomains.co.uk/index.php?cat=26 Also from what I can locate is the following... Pricing rules for .uk transfers: At the time of the transfer request with Registrar, we will pre-authorize the full cost (two year renewal price). For .uk transfers where the domain has more than 3 months remaining on the domain expiration, the domain will be transferred to Registrar at no charge. For .uk transfers where the domain is within three (3) months or less of its renewal date, the domain will be renewed for 2 years upon transfer and a charge for two year's renewal will be made. How does WHMCS handle this type of transfer? Meaning, when I open my domain transfer page and select "I want to transfer my domain to" and then enter the domain name and select the .uk tld, click on "Check Availability" and when it returns with the option to add to the cart, there is a transfer fee automatically created, because I set it up with WHMCS domain pricing. When the Check Availability button is clicked on, where exactly is WHMCS checking for info on this domain.tld? The reason I ask is; I have a current client that wishes to transfer a few .uk tld domains over to me. I know for a fact that these domains are MORE than 3 months from expiring, so WHMCS should not be showing a Transfer Fee if the transfer meets the above requirement. On the other hand, WHMCS should show the transfer fee if it falls under the less than 3 month to expiration...Or am I missing something here. As for the .eu tld. I guess on the same note, how does WHMCS handle a .eu tld transfer? I did a test with enom, to see what process the enom domain transfer takes. After submitting the .eu domain in the transfer box, I was prompted to fill out some sort of form to verify the current registrant before Enom would move the process along. When a client wishes to transfer a .eu tld domain to you, What is WHMCS doing behind the scenes to process this registrant form? Thanks for looking... 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted May 21, 2009 Share Posted May 21, 2009 WHMCS refers purely to your pricing when doing domain transfers - it takes no account of how long the domain registration has to run. 0 Quote Link to comment Share on other sites More sharing options...
D-Litz Posted May 21, 2009 Author Share Posted May 21, 2009 Thank You for the answer...however do you have any suggestions on how to handle this type of transfer? Meaning, if a new client arrives at your order page and wishes to place an order for a hosting plan and also wishes to transfer there current domain name of myukdomainname.co.uk to your registrar, currently I have a Register, Transfer and Renew pricing setup for 2 years only. Of course this is setup in the event a client knows that there .uk domain will expire within the 3 month period and charged for the transfer. However, with all this pretty much automated, you have that off chance that this new client has a .uk domain that will not expire until sometime in 2010...which is well over the 3 month period, yet they are being charged the transfer fee. I guess my question is...how do those of you that process these .uk transfer request via WHMCS do it? Does this appear to be a feature request...if there's no way for WHMCS to check against a .uk domain expiration date and adjust the transfer fee accordingly? Thanks again. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted May 21, 2009 Share Posted May 21, 2009 We just charge all customers for the transfer regardless of whether it's extended or not. It's unfortunate, but why must Nominet have such stupid rules? 0 Quote Link to comment Share on other sites More sharing options...
D-Litz Posted May 21, 2009 Author Share Posted May 21, 2009 We just charge all customers for the transfer regardless of whether it's extended or not. It's unfortunate, but why must Nominet have such stupid rules? Appreciate your reply...however I guess it would not hurt to request this as a feature for future releases... I do not process a lot of .eu or .uk domains, however I like the idea of giving the customer what they deserve. If they just renewed there domain name with a certain registrar and now begin having issues with that hosting vendor or direct registrar and wish to put a 10 foot pole between them and keep there investment, why should they be further penalized with a transfer fee that is not required. I would surely find a new host or registrar that would allow me to transfer my domain to them without incurring an additional fee if I meet the requirement's... Not to beat a dead horse...but this is something that would allow further automation of WHMCS...but for now. I'll just use the manual way. Thanks again. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted May 21, 2009 Share Posted May 21, 2009 We just charge all customers for the transfer regardless of whether it's extended or not. It's unfortunate, but why must Nominet have such stupid rules? We tend to do the same. If it's between 3 and 5 months left to run, and I'm feeling generous, we'll manually renew the domain on transfer. 0 Quote Link to comment Share on other sites More sharing options...
D-Litz Posted May 21, 2009 Author Share Posted May 21, 2009 We tend to do the same. If it's between 3 and 5 months left to run, and I'm feeling generous, we'll manually renew the domain on transfer. Now that's an idea...exactly what I was asking for... However as you have stated...when you’re feeling generous you may do the client a favor and renew it it for them. How is this fair to the client? If the client knows for a fact that they can transfer there .uk domain to your Registrar...through you as there Host/Domain vendor for free because the domain being transferred will not expire for another 3 months to the date and they are presented with a transfer fee, I'm sure they would think twice about adding it to their cart... I'm not looking to out-knowledge anybody or even criticize any of the vendors on this forum with the way they run their companies. I just happen to be a company owner looking for ways to make my clients experience the best I can make it. Purchasing WHMCS was probably one of the best moves we made, and I'm very impressed with its functionality and features. However I'm sure you and others may agree there's always room for improvement and giving the client...the ones who pay the bills a better experience than the other guys, helps you keep an edge. 0 Quote Link to comment Share on other sites More sharing options...
magga Posted May 22, 2009 Share Posted May 22, 2009 Correct me if I'm wrong but isn't it only Enom who have this "3 month rule" for .uk domain transfers? I don't believe other registrars charge in this manner - we certainly don't anyway. 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted May 22, 2009 Share Posted May 22, 2009 (edited) Interesting topic and the OP makes some great points. Until you get the answer why not promote that you will refund this charge on sign up? Other hosts don't offer this; We credit $X to your account on sign up! etc. Big it up. That way, you are showing transparency to your customers, which I happen to like, and you get your 'edge' factor. As you say, your workload would indicate that the admin time involved would be minimal. @magga I currently use eNom but also have a 'tied' NetEarthOne account with great prices that I don't use merely because, if I move providers, I lose the account and transfers could be expensive plus complex to arrange with owners. A shame really. Which domain provider do you use? Come to think of it I might look at trying to get my own NetEarthOne account but don't reckon it would be easy to match my current prices with them which are fantastic. Edited May 22, 2009 by redrat 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted July 1, 2009 Share Posted July 1, 2009 We just charge all customers for the transfer regardless of whether it's extended or not. It's unfortunate, but why must Nominet have such stupid rules? Actually, those are not the standard rules for Nominet members/tag holders. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted July 15, 2009 Share Posted July 15, 2009 Actually, those are not the standard rules for Nominet members/tag holders. I don't believe he is saying that perse is Nominet's rules. What he's saying is, why doesn't nominet have an extension period added to domains, (like every other registrar) ? Stupid that they don't and we all have to find a workaround which seems unfair to the client - and it is. That's nominets rules, not ours. (I'm a UK Tag holder). 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted July 15, 2009 Share Posted July 15, 2009 Why should it though? It's worked fine for years and changing that system would cause chaos. I'd personally prefer you to be able to move domains between registrars for free like Nominet do. It's gives customers moving to you, more incentive to do so. We see more users wanting to do .uk transfers than gLTD transfers, as there is no cost involved. There is no right way to do it, or a wrong way. It's just the way it's been done. If you're a tag holder - why is it unfair... and why do 'we all' have to find a work around? 0 Quote Link to comment Share on other sites More sharing options...
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