t9966 Posted May 18, 2009 Share Posted May 18, 2009 HI We are using sagepay direct module and we have a problem with repeat billing Amex cards? We are told you can do repeat billing on amex but amex tell our customers that there payments are failing because we are not submitting the security code on future payments? Has anyone else found this problem? 0 Quote Link to comment Share on other sites More sharing options...
nowiresltd Posted May 20, 2009 Share Posted May 20, 2009 Hi, We had the same problem; after contacting sagepay and Amex, we eventually found that it was because sagepay had turned off continuous authority on the Amex merchant account. You might want to ask sagepay to double check this on your account (however be persistent as it took about 5 attempts to get them to check!). 0 Quote Link to comment Share on other sites More sharing options...
t9966 Posted May 22, 2009 Author Share Posted May 22, 2009 Hi I was told that amex are being submitted as type c by whmcs but they should be submitted as type e as amex dont support type c. Amex do support repeat though and that is enabled on our account? 0 Quote Link to comment Share on other sites More sharing options...
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