mylove4life Posted April 9, 2009 Share Posted April 9, 2009 Hi all, for anyone with the beta of v4 or Matt, is the new version and the install for kayako going to be the same or it there going to be a change how it will "merge" Thanks 0 Quote Link to comment Share on other sites More sharing options...
nabil Posted April 28, 2009 Share Posted April 28, 2009 Ditto on that question. I am literally about to pull the trigger on Kayako but I'd like to know whether anything's changed that might change my mind - like it being incorporated as an addon with WHMCS or if there's been an upgrade to the existing ticketing system that negates buying Kayako? I'm particularly interested in the live chat. 0 Quote Link to comment Share on other sites More sharing options...
cyberneticos Posted April 28, 2009 Share Posted April 28, 2009 I'm also interested in knowing how V4 affects the Kayako Module. 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted April 28, 2009 Share Posted April 28, 2009 the current kayako login share ( true login share ) does not work in 4.0 am still waiting to hear back from the makers of true login share as to makeing it work 0 Quote Link to comment Share on other sites More sharing options...
cyberneticos Posted May 5, 2009 Share Posted May 5, 2009 Congrats to WHMCS Team, We just abandoned kayako tickets and started using WHMCS inhouse support system. Great job guys. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted May 7, 2009 Share Posted May 7, 2009 So does the normal kayako integration not work with v4 or what? 0 Quote Link to comment Share on other sites More sharing options...
keliix06 Posted May 7, 2009 Share Posted May 7, 2009 No, it does not work for us. My guess is Kayako is going to need to release some new code. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted May 7, 2009 Share Posted May 7, 2009 No, it does not work for us. My guess is Kayako is going to need to release some new code. Crap, that means I cant upgrade for probably 3 or 4 months until Kayako releases a fix. 0 Quote Link to comment Share on other sites More sharing options...
keliix06 Posted May 7, 2009 Share Posted May 7, 2009 Kayako has been improving lately on these types of updates. That said I haven't checked against the stable yet, that was just the RC, but I can't imagine it's changed. 0 Quote Link to comment Share on other sites More sharing options...
LicenseChef Posted May 7, 2009 Share Posted May 7, 2009 can confirm it still doesnt work 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted May 7, 2009 Share Posted May 7, 2009 Kind of bothers me that Matt didnt seem to feel the need to work with Kayako on this issue so that it would be supported. I dont know, maybe he tried. 0 Quote Link to comment Share on other sites More sharing options...
keliix06 Posted May 7, 2009 Share Posted May 7, 2009 The odd thing is the Kayako forums don't have any discussion about it that I can find. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted May 7, 2009 Share Posted May 7, 2009 well start an thread about it so we can get an angry mob going. =P 0 Quote Link to comment Share on other sites More sharing options...
Raghav Arora Posted May 7, 2009 Share Posted May 7, 2009 Hi, This is Raghav Arora from Kayako Infotech (http://www.kayako.com) Please email me the issues you are having with WHMCS 4 and Kayako and I will surely get them added in the bugs portal (http://bugs.kayako.com) and will get them fixed as soon as possible. Regards, Raghav Arora raghav.arora[at]kayako.com 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 7, 2009 WHMCS CEO Share Posted May 7, 2009 Just my findings so not an official solution but the issue appears to be that the kayako integration relies on a variable defined on the page to identify who is logged in rather than taking the value from the session. Try this, open modules/support/kayako/integrate.php and change: if (!empty($GLOBALS['clientsdetails']['id'])) { require_once ("./includes/clientfunctions.php"); $GLOBALS['whmcsuser'] = getclientsdetails($GLOBALS['clientsdetails']['id']); to if (!empty($_SESSION['uid'])) { require_once ("./includes/clientfunctions.php"); $GLOBALS['whmcsuser'] = getclientsdetails($_SESSION['uid']); Matt 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted May 7, 2009 Share Posted May 7, 2009 is this the same issue others have: client submit ticket:- Name/Email field shown and no writable Client view ticket: ERROR: You do not have enough permissions to access this page. Please login by entering your Email and Password. 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted May 7, 2009 Share Posted May 7, 2009 Just my findings so not an official solution but the issue appears to be that the kayako integration relies on a variable defined on the page to identify who is logged in rather than taking the value from the session. Try this, open modules/support/kayako/integrate.php and change: if (!empty($GLOBALS['clientsdetails']['id'])) { require_once ("./includes/clientfunctions.php"); $GLOBALS['whmcsuser'] = getclientsdetails($GLOBALS['clientsdetails']['id']); to if (!empty($_SESSION['uid'])) { require_once ("./includes/clientfunctions.php"); $GLOBALS['whmcsuser'] = getclientsdetails($_SESSION['uid']); Matt this fixed it matt. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted May 7, 2009 Share Posted May 7, 2009 Chris, so everything appears to be working for you now with kayako and v4? 0 Quote Link to comment Share on other sites More sharing options...
John Haugeland at Kayako Posted May 7, 2009 Share Posted May 7, 2009 Working on testing a possible fix. Kind of hoping for it to be ready tomorrow, but no promises. 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted May 7, 2009 Share Posted May 7, 2009 Chris, so everything appears to be working for you now with kayako and v4? Yes all works fine 0 Quote Link to comment Share on other sites More sharing options...
carlsilver Posted May 8, 2009 Share Posted May 8, 2009 Just my findings so not an official solution but the issue appears to be that the kayako integration relies on a variable defined on the page to identify who is logged in rather than taking the value from the session. Try this, open modules/support/kayako/integrate.php and change: if (!empty($GLOBALS['clientsdetails']['id'])) { require_once ("./includes/clientfunctions.php"); $GLOBALS['whmcsuser'] = getclientsdetails($GLOBALS['clientsdetails']['id']); to if (!empty($_SESSION['uid'])) { require_once ("./includes/clientfunctions.php"); $GLOBALS['whmcsuser'] = getclientsdetails($_SESSION['uid']); Matt Tried that - nothing happens 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted May 8, 2009 Share Posted May 8, 2009 Tried that - nothing happens it worked fine for me. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted May 8, 2009 Share Posted May 8, 2009 Tried that - nothing happens List what your actual problem is in the beginning 0 Quote Link to comment Share on other sites More sharing options...
keliix06 Posted May 8, 2009 Share Posted May 8, 2009 I can confirm that the new session code is working here as well. Thanks for the quick fix Matt. 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted May 8, 2009 Share Posted May 8, 2009 Hi another issue: if staff attach a file to a ticket if the client tries to open the attachment it says: ERROR: You do not have enough permissions to access this page. Please login by entering your Email and Password. and shows kayako login. also when the client logs in to WHMCS on "open tickets" on portal it says 0 tickets open. 0 Quote Link to comment Share on other sites More sharing options...
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