CSNM-Carl Posted May 26, 2009 Share Posted May 26, 2009 All i get is blank pages on submitticket.php I'm having the same problem, KB/Announcements work fine. But submitticket.php gives a blank page. Nothing in the logs either. Running Plesk 9.2.1 with the latest version of PHP on Apache. 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted May 26, 2009 Share Posted May 26, 2009 As per my previous question.. suPHP or DSO? 0 Quote Link to comment Share on other sites More sharing options...
CSNM-Carl Posted May 26, 2009 Share Posted May 26, 2009 As per my previous question.. suPHP or DSO? Sorry missed that, it's running as DSO. Thanks, Carl 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted May 26, 2009 Share Posted May 26, 2009 Is Kayako and WHMCS running under the same vhost? or on different vhosts? 0 Quote Link to comment Share on other sites More sharing options...
CSNM-Carl Posted May 26, 2009 Share Posted May 26, 2009 Different vshosts... 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted May 26, 2009 Share Posted May 26, 2009 Trying chmod'ing 777 on the cache dir in the Kayako directory. Your htdocs/public_html might need 755. That's why we always got blank pages. However, the above are quick, dirty fixes as you're using DSO. 0 Quote Link to comment Share on other sites More sharing options...
CSNM-Carl Posted May 26, 2009 Share Posted May 26, 2009 No change 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted May 27, 2009 Share Posted May 27, 2009 more than likely he has a syntax error somewhere. Kayako and v4 work fine together if your using all the updated files. 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted May 27, 2009 Share Posted May 27, 2009 That is possible too.. however, the only time I have ever seen blank pages is due to perms. Check your error logs/stderr etc. Possibly turn debug/errors on within WHMCS config. 0 Quote Link to comment Share on other sites More sharing options...
webbytech Posted May 27, 2009 Share Posted May 27, 2009 Running suphp Warning: chdir() [function.chdir]: Permission denied (errno 13) in /home/account/public_html/modules/support/kayako/integrate.php on line 35 Warning: require_once(/home/webby/public_html/support/index.php) [function.require-once]: failed to open stream: Permission denied in /home/account/public_html/modules/support/kayako/integrate.php on line 39 Fatal error: require_once() [function.require]: Failed opening required '/home/webby/public_html/support/index.php' (include_path='.:/usr/lib/php:/usr/local/lib/php:/home/webby/public_html/support/') in /home/account/public_html/modules/support/kayako/integrate.php on line 39 Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted May 27, 2009 Share Posted May 27, 2009 Are you running safemode? or have you restricted some commands within PHP? (or if on a shared box, has your host?) 0 Quote Link to comment Share on other sites More sharing options...
justinsigner Posted May 28, 2009 Share Posted May 28, 2009 Hi All, I hope I can help you with these files. Install the templates in the newest version of Kayako. Add the css to the style.css of the template you are using in whmcs, at the bottom of your style.css file. You can change the font I you like. Regards, Justin Signer spango_internet_kayako_contribution.zip 0 Quote Link to comment Share on other sites More sharing options...
CSNM-Carl Posted May 28, 2009 Share Posted May 28, 2009 Hi All, I hope I can help you with these files. Install the templates in the newest version of Kayako. Add the css to the style.css of the template you are using in whmcs, at the bottom of your style.css file. You can change the font I you like. Regards, Justin Signer What does this do? 0 Quote Link to comment Share on other sites More sharing options...
justinsigner Posted May 28, 2009 Share Posted May 28, 2009 What does this do? It intergrates with whmcs very smoothly. Regards, Justin 0 Quote Link to comment Share on other sites More sharing options...
webbytech Posted May 30, 2009 Share Posted May 30, 2009 We are running suPHP, no functions listed in disable_functions of php.ini Any ideas how to make it work between accounts? 0 Quote Link to comment Share on other sites More sharing options...
keliix06 Posted May 30, 2009 Share Posted May 30, 2009 Make sure open_basedir protection isn't blocking the two accounts from accessing files from the other and public_html is at 755 instead of 750. 0 Quote Link to comment Share on other sites More sharing options...
MaRiOsGR Posted June 7, 2009 Share Posted June 7, 2009 I have the same proble, I've set the open_basedir to "none" in both subdomains/vhosts and changed httpdocs/ (the root folder with the files for each vhost) to 775 and nothing changes, the same errors again and again. any ideas? 0 Quote Link to comment Share on other sites More sharing options...
iRageInternetLtd Posted June 8, 2009 Share Posted June 8, 2009 We have V4 and kayako working a beaut - give me a PM, if you need help! 0 Quote Link to comment Share on other sites More sharing options...
MaRiOsGR Posted June 8, 2009 Share Posted June 8, 2009 i finally did fix it, it was the open_basedir restrictions in the vhost_ssl.conf files 0 Quote Link to comment Share on other sites More sharing options...
jack10k Posted June 18, 2009 Share Posted June 18, 2009 Got it working correct again. I totally spaced on this part: Create a template group for WHMCS in Kayako - and specify it as a WHMCS template in "General Settings" 0 Quote Link to comment Share on other sites More sharing options...
QDBlue2000 Posted July 20, 2009 Share Posted July 20, 2009 We are using kayako for tickets and knowledge base but after I just upgraded we are looking at dropping kayako. Is there a way to import my knowledge base into WHMCS or do I need to start over? Stephanie 0 Quote Link to comment Share on other sites More sharing options...
cyberneticos Posted July 20, 2009 Share Posted July 20, 2009 What up Stephanie, Well we just dropped Kayako a few months ago too , and although WHMCS inhouse support system is not that pretty,. it is certainly more productive. Ask support to send you the Kayako importer script. It includes news, knowledgebase, and tickets Peace ! 0 Quote Link to comment Share on other sites More sharing options...
factor Posted July 29, 2009 Share Posted July 29, 2009 hi, in which ways do you find whmcs support system more productive than kayako? Regards, 0 Quote Link to comment Share on other sites More sharing options...
cyberneticos Posted July 29, 2009 Share Posted July 29, 2009 In many ways, WHMCS Support system is tied directly to WHMCS so imagine how many usefull things come together. Give it a try. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted August 8, 2009 Share Posted August 8, 2009 Anyone else having issues with kayako and users changing their email address from within whmcs? I created a thread on the kayako forums about it as well: http://forums.kayako.com/f56/whmcs-integration-client-email-change-23481/#post106865 0 Quote Link to comment Share on other sites More sharing options...
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