How to rename "Ticket ID" ?

[Norf]

Every time, when clients receiving their tickets, there is subject of e-mail like:[Ticket ID: 00000]

 

As we have non-English speaking clients we want to rename field "Ticket ID".

 

But we couldn't find anything related to this in language file or anywhere else.

 

Thanks for anything which will help us to resolve this small issue.

[bear]

Language file, line 189 in mine (English.txt):

$_LANG["supportticketsticketid"] = "Ticket ID";

 

English (UK).txt: line 256

Danish.txt: line 189

Italian.txt: 189

[Norf]

Language file, line 189 in mine (English.txt):

$_LANG["supportticketsticketid"] = "Ticket ID";

 

English (UK).txt: line 256

Danish.txt: line 189

Italian.txt: 189

 

Thanks for quick reply.

 

Unfortunately, it will change related text in client area - but not in email (notification) subject.

[bear]

That was the only place that was defined that I could find searching on the phrase or the variable name. That means it may be within the encoded files, if that didn't fix it. I would have thought it would be logical to use the same phrase everywhere, but maybe there's another reason not to.

Have you tried asking in a support ticket?

[sol2010]

+1 from me to have the ability to rename this - I would like to use conditionals too ... if dept=support "Support #" else "Sales Enquiry #"}