simplybe Posted April 4, 2009 Share Posted April 4, 2009 Just like to say thanks to matt for his support over the last few days. I had a few issues with worldpay and matt supplied me with modified files to suit my setup. Now working perfectly. Thanks matt. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 4, 2009 WHMCS CEO Share Posted April 4, 2009 Thanks Mike. Glad to hear it's working fine with your account setup now. Matt 0 Quote Link to comment Share on other sites More sharing options...
arabtouch Posted April 6, 2009 Share Posted April 6, 2009 Matt deserves our respect to him 0 Quote Link to comment Share on other sites More sharing options...
e-Dev Posted April 26, 2009 Share Posted April 26, 2009 Hi Matt, I'm sorry to bring this on to the forum but I'm having big problems getting anything back via email or ticket support at the moment and I've got a desperate situation. I have submitted support tickets using different email addresses in the past week though do not seem to be receiving anything back for some reason. Without going in to too much detail on here, I've not been able to log in to our installation or to our account on the WHMCS site for a few weeks now! I requested a new password two or three times now since the changeover but have received nothing. Obvsiously we are getting quite behind with things now. We are also having licensing issues due to our server setup which I can explain more about via email. It looks as though you're the man who can help and if you could look at our account and contact me by email I'd be very very grateful! Many thanks, Adam adam@e-dev.co.uk (registered email account) 0 Quote Link to comment Share on other sites More sharing options...
e-Dev Posted May 4, 2009 Share Posted May 4, 2009 Hi Matt, Thanks for your PM. How should I reply with our details? I don't seem to be able to PM you and there seems to be an issue with email between yours and our servers. Thanks, Adam 0 Quote Link to comment Share on other sites More sharing options...
dkent Posted May 4, 2009 Share Posted May 4, 2009 I agree, the WHMCS Staff are brilliant, they seem to know what they are talking about (they are the developers after all!). Quick responses to support emails? - On an average of 5 hours, it's not bad. I am pleased with the support I have received. I have just been leaving posts via webhostingtalk.com to threads left by quite a few people who still have not switched to WHMCS, mainly due to no Multi-Currency, so have happily let them know the news about Version 4 0 Quote Link to comment Share on other sites More sharing options...
ljesh Posted May 4, 2009 Share Posted May 4, 2009 I always loved the support of WHMCS. Been using WHMCS since we started our business (almost 3 years ago) and they always have solution for any issue you may have. In the begging they were much faster, and lately I have personally noticed that it takes them longer to reply to a support ticket, but the quality is perfect. 0 Quote Link to comment Share on other sites More sharing options...
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