Tricky resellerclub funds issue

[meeven]

It seems I added funds to my main (sub-reseller) account from WHMCS instead of the customer account under which WHMCS registers all domains. I kept getting emails about insufficient funds in my account and domains wouldn't get registered or renewed.

 

I finally found the way to transfer the funds to my customer account but I am not sure if I should do it as a receipt or a credit note. The funds already exist in my main sub-reseller account.

 

Could someone please clarify this for me?

 

On another note, what is your preferred method for adding funds? Do you add directly under the customer account or do you add it to the main reseller account and then move it over to your customer accounts that holds all the domains?

[chickendippers]

You need to add funds in your main account via My Billing > Add Funds. This is where you pay actual money.

Then you can add virtual funds to your customer account via Customers > Billing > Add Funds.

 

We have added $10,000 to our customer account just to make sure it doesn't run out any time soon! When a domain is registered funds are deducted form both places, but as only your main account funds involve real money that's the important thing.

[meeven]

Thanks for the clarification. I have indeed been adding funds to the main account.

 

But, even with enough funds, I have noticed that domain transactions fail and are shown as pending invoices/action in the customer account under which the domain are actually registered.

 

I tend to add small amounts at regular intervals. So, each time I add funds, should I manually transfer the funds to the customer account too before I initiate any domain transaction from within whmcs?

 

And, if yes, should I mark it as a receipt or as a credit note?

[chickendippers]

No funds need transferring anywhere. The funds you add to your customer account are totally imaginary; $10,000 did not leave our bank account when I added those funds and as such I marked it as a credit.

 

Have you watched all the ResellerClub introduction vids? I think you've slightly misunderstood how the system works (admittedly it is confusing and it took me a while to get my head around it).

 

The only time you pay anyone is when you add funds to your main account (My Billing > Add Funds), customers in RC then pay you directly. But as you have created the customer account yourself for WHMCS to use, you can just add any credit you like to it (as you're effectively just paying yourself).

 

Perhaps it would have been clearer if I'd have called it 'credit' in the first place rather than 'virtual funds'.

[meeven]

Thanks for taking the time to explain all that in so much detail.

 

The reason I thought I should transfer funds to my customer account (within the reseller account) is that all domain transactions fail even though there is sufficient funds in the main account. For example, I renewed a domain yesterday and the renewal remains pending with a debit note. When I try to process the debit note and click on Pay, it says there is no funds in the customer account to pay for the debit note.

 

I created the customer account for WHMCS based on what someone said in the forums a couple of years ago.

 

I will give it a try by transferring the funds as a credit.

[meeven]

It worked after I transferred the funds as credit to the customer account holding all the domains.

 

There is something I am missing here. I was advised to go for Directi as the registrar when I first set up WHMCS. The logic explained to me was that most customers didn't bother having to deal with their own domain accounts. This is fine, but domain transactions do not work when I add funds to the main reseller account. They do only after I transfer funds (call it virtual) from the main reseller account to the customer account.

 

Is this how it works for everyone?

[chickendippers]

Yes this is how it works.

You need real money in your main reseller account and credit in the customer account.

[meeven]

Yes this is how it works.

You need real money in your main reseller account and credit in the customer account.

Ah! Thank you. This is what confused me all the time.

[R-n-R]

OK, you guys have me confused. Been using Resellers Club (Directi) since 2004.

 

I do NOT place credits (virtual) funds into my customer accounts. Maybe I should? Reason being I have not had to do so. When a domain is renewed or registered through WHMCS Resellers sends me a email stating the price charged customer was $0 and gives me my cost. Where as if a customer where to go through my Super Site the price charged my customer would be, say $11 and my cost $8 (or what ever the amount) would show int he Reseller Club email sent to me.

 

I have not had the issue you guys are discussing. I wonder what I am doing differently than you guys?

[chickendippers]

How have you got your pricing setup? It sounds like your selling price to customers is $0.00?

[meeven]

R-n-R, I just wanted to clarify that I am not using the super site at all. I am trying to get this done only through WHMCS.