Credit card expiring notice sent to accounts that do not have an active service

[zigzam]

The credit card expiring notice is being sent to accounts that have cancelled and do not have an active service.

 

Can this be changed so it is only sent to clients with an active service? I have been getting complaints about this recently since it causes confusion, because the client thinks they will be charged even though they cancelled.

[XN-Matt]

Also on this expired cards get sent for processing.

[merlinpa1969]

When the account closes the CC details should automatically be removed, this needs to be addressed

[XN-Matt]

What if you accidentally close an account? That should be an option, not a 'feature'.

[nhouck]

Just today another user emailed asking why we sent him emails about his credit card expiring for a service he canceled months ago.

[merlinpa1969]

we have adopted a policy of manually clearing CC details when an account closes....

you would think that the customer would but they normally dont

[nhouck]

The real question is, why does the system send cc reminders when there is no invoice due?

 

We have a lot of repeat customers who leave for months at a time, so we don't close any accounts unless they specifically ask us to. The cc reminder would be fine if it just didn't send it out when no invoice is due.

[tbenoit]

Invoice due, or not, clients should be sent a timely notification of their credit card expiring.

 

However, I agree it would be nice if such notifications were not sent out if the client didn't have an Active or Suspended service, regardless of invoice status.