Remote email server and piping?

[yabado]

Does WHMCS have a way to gather support emails when using a email server that IS NOT on the same server as Apache? I know that piping is currently set to forward, but that only works if on the whmcs install and email are on the same machine.

 

I know that most solutions I have used use php's imap functions to gather any messages. That script can be called every five minutes with a cron job.

 

Will 3.0 have this?

[Matt]

Yes, the next BETA release of V3 will have POP3 email importing support.

 

Matt

[bear]

In the meanwhile can you not forward the email to the address on the server with the pipe? I do this in my (exterrnal) help desk currently and it works fine.

support@domain1 -> support@domain2 |pipe| to desk.

 

This takes a message for domain1 and sends it to the address at domain2 that has the pipe set up.

[kazey]

hello,

when mails are fetched by pop3, the cron seems to send support ticket every time it runs.

[Matt]

The pop mail import cron will collect all the emails and send the ticket opened confirmation message back to the person who opened it. Is this what you mean?

[kazey]

No, when the POP3 feature allows you to fetch mail from the inbox, instead of marking the mails already fetched as mail read or even delete it on the server itself, like outlook for example does based on the setting . It leaves it just the way it is on the server.

 

So when the cron runs next again, it sends the ticket created yet again and creates another ticket. which means as long as the ticket keeps running, more tickets of the same mail, keeps creating themselves.

 

I tried it out

 

[Ticket ID: 90558] [Ticket ID: 612754] [Ticket ID: 612754] where created three times, when I run the cron 3 times. isn't one ticket enough for just one mail? Why is the cron re-creating a new ticket for one mail?

 

20/01/2007 09:08

 

what are you doing Name Open 1m

20/01/2007 09:07

 

what are you doing Name Open 2m

20/01/2007 09:06

 

what are you doing Name Open 2m

[Matt]

What BETA version are you running?

[kazey]

My Version 3.0 BETA R2 . isn't that the latest beta?

[Matt]

Yep, that is. It would appear your pop cron file is from R1 though. Try reuploading the pipe folder.

[kazey]

Nice, works perfectly now, it does the Email Count.