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Question about domain renewals


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I've been giving Matt and crew a run for their money lately with a few helpdesk tickets, so I thought I'd ask this one in the forum:


Let's say I was out of town for a week and don't top off my registrar account (with say enom) during a domain registration blitz. A few client domains attempt to renew as they've paid and I get a message indicating there isn't enough funds to cover renewals.


So now I would have a few "Manual Domain Renewal" items in my to-do list. What is the correct procedure from here? Do I go in an manually renew the domains at the registrar or do I top off the account and whmcs will rerun the renewal request via the registrar API?

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Thanks for the post. Perhaps I wasn't clear, I am referring to domain renewals where the client has paid (order accepted) and the API is unable to successfully execute due to insufficient funds at the registrar.


So the order, from the client billing perspective, has been fulfilled, however the backend call didn't renew the domain.

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