SilverNodashi Posted January 26, 2009 Share Posted January 26, 2009 Hi, I'm just wondering, when a client terminates a product (hosting package / domain / dialup account / VPS / etc), do you keep the terminated product on his account, or do you delete it? For one, the eNom sync script gives an error for every terminiated domain, since it doesn't exist in eNom anymore, yet still in WHMCS. For another, I have some clients who had a dialup account, and since they don't have it anymore, they don't appreciate getting emails targetted at the dialup clients. And a few clients who had a shared hosting account, and now has a reseller account (under a different domain), also don't like getting emails not meant to go to them. So, do you delete the terminated product, or do you keep them? And why? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted January 26, 2009 Share Posted January 26, 2009 we leave them on the clients account for 30 days them move them to a generic "cancelled domains" client (and set the registrar to email so the syncstill work) 0 Quote Link to comment Share on other sites More sharing options...
keliix06 Posted January 26, 2009 Share Posted January 26, 2009 With your mass mail you can choose to send them to only active packages. 0 Quote Link to comment Share on other sites More sharing options...
Matt Wade Posted January 26, 2009 Share Posted January 26, 2009 I make sure they are set to cancelled and leave them in the client's account. As for the domains, I also have those marked cancelled and they don't pose a problem with the enom sync script. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted January 26, 2009 Author Share Posted January 26, 2009 we leave them on the clients account for 30 days them move them to a generic "cancelled domains" client (and set the registrar to email so the syncstill work) Ok, what's the purpose of this account? With your mass mail you can choose to send them to only active packages. Sure, that's one example of where this bothers me. I think my bigger concern is, are there any real benefits in keeping those canceled services? I'm not talking about canceled users, this is different. I'm talking about canceled services. I mean, if a client has canceled a hosting account / domain, chances are he won't need it again, ever. So far, every client which I have asked whether they'll need/ use that domain / hosting account / dialup account / etc, have said no, and we're welcome to remove it from their accounts. So, what benefits are there in keeping it? 0 Quote Link to comment Share on other sites More sharing options...
Matt Wade Posted January 26, 2009 Share Posted January 26, 2009 , what benefits are there in keeping it? The benefit for me is that I have clients come back all the time asking to reopen accounts. I also just like to have a record of everything. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted January 26, 2009 Author Share Posted January 26, 2009 I think you misunderstood me. I'm talking about services which have been canceled. If a client cancels a hosting account, it get's deleted from cPanel. A canceled domain needs to be re-registered, when a dialup account get's canceled that username (something like softdux001@dsl512.co.za) is available for another to use. So, there's no actual server which can be reinstated without re-ordering. I'm not talking about clients who move to anther ISP, I'm talking about clients who cancel one or more of their services with us, yet who stay with us. For example, one client had a website for a conference which ran during 2007, and the website was canceled in January 2008 - never to be used again. Another client shutdown a non-running website, never to use again. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted January 26, 2009 Share Posted January 26, 2009 we keep them for reporting purposes, and because a lot of times client moves to ne host, within 3 months they want to move back, so it's helpful to have the details... 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted January 26, 2009 Author Share Posted January 26, 2009 we keep them for reporting purposes, and because a lot of times client moves to ne host, within 3 months they want to move back, so it's helpful to have the details... I'm not talking about clients moving to other ISP's, I'm talking about hosting packages / domains / dialup accounts which are canceled and will never be used again. What is the point of keeping these? 0 Quote Link to comment Share on other sites More sharing options...
keliix06 Posted January 26, 2009 Share Posted January 26, 2009 We keep the data so we know what customers have had with us in the past. If you don't need/want that info then there is no reason to keep them. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 26, 2009 Share Posted January 26, 2009 what i do, when a customers signs up, I print a hard copy of their details and services ordered and then any emails etc sent to them or they send to us and open a paper files for this client, if this client cancels a service i print a hard copy of any cancellations notices and places this in their paper file, i them remove the cancelled service from their account as in effect they have cancelled their contract for this service, but I leave their client account and set to inactive if they do not have any other services. If they want to reactive a service once cancelled they can request this though a support ticket, if this is a hosting account they have 2 options to have this reactivated, they either pay me a one off payment to set up the account again or agree to a min 24 months contract. I with then use the paper documents i have to set up the account again. 0 Quote Link to comment Share on other sites More sharing options...
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