Damo Posted January 23, 2009 Share Posted January 23, 2009 Hi, Is there a way to have a catch-all support ticket department? I have several email aliases that I'd like to direct into the ticket system but not have to create multiple departments. i.e help@ helpdesk@ support@ would all go to the helpdesk department. I thought it would be a case of just setting up the email alias (help@ -> helpdesk@) but the ticket import log shows 'Department Not Found' as the To: field doesn't match. Any advice or suggestions are greatly appreciated. 0 Quote Link to comment Share on other sites More sharing options...
Mustang Posted August 6, 2009 Share Posted August 6, 2009 Im bumping this topic as i'm also interested in this. We have several tld's of our domain name pointing to a e-mail box. Currently WHCMS is rejecting all tickets that are coming from the alias domains. 0 Quote Link to comment Share on other sites More sharing options...
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