Canceled Invoice Issue/Missing

[splitech]

In our WHM, under a user, there was a paid invoice that ding'd the users credit card, then someone in the billing department canceled the invoice. The invoice under the customers account shows only one invoice, and the all invoices does not show the missing invoice #224, Yet the transaction list under the users account shows both transaction, but the invoice looks like this.

 

Client Name

Invoice Date //

Due Date //

Invoice Amount $

Balance $-319.00

 

 

Any help would be great, because we need to un-cancel the invoice and do a credit back on there card.

[easyhosting]

Once an invoice is cancelled, you cannot uncancel this, you could try and look under clients profile>invoices and open the invoice in question and then click mark unpaid, but if as you state the invoice is not sahown then you cannot cancel it

[splitech]

Right,

 

But its still not showing up in the full list of all invoices, Its missing.

[easyhosting]

If the invoice is not showing, then you will not be able to uncancel the invoice, you will need to manually issue a refund to your client

[Matt]

The output you are getting indicates the invoice was deleted - not cancelled. When you cancel an invoice, you can infact uncancel it if you wish to.

 

Matt

[churchmedic]

how do you in fact uncancel an invoice?

[chickendippers]

Click the "Mark Unpaid" button

[othellotech]

Once an invoice is cancelled, you cannot uncancel this, you could try and look under clients profile>invoices and open the invoice in question and then click mark unpaid, but if as you state the invoice is not sahown then you cannot cancel it

 

I think you you once an invoice is *deleted* which is what has happened in this case

 

"uncancelling" and invoice is a simple as marking it back as unpaid, as you say

if it was paid you then have to remove the transaction and apply it again, or update the DB to say the invoice is "Paid"