clbryan26 Posted January 7, 2009 Share Posted January 7, 2009 First of all, I would like to say thank you for your time. Please be constructive if there is something you find wrong please say more than "it sucks". This is my first attempt at a website and I have worked hard on this for a while. I know I am not done and still have a little way to go. http://www.mycommon.net/ <--- Loader Page b/c we aren't open yet. http://www.mycommon.net/index2.html <--- My website that we are basing the integration off of. http://mybill.mycommon.net/ <--- WHMCS Integration http://support.mycommon.net/ <--- Kayako Integration Sometimes the Kayako integration doesn't work in IE but we are working on that. Again, thanks for your time and assistance. 0 Quote Link to comment Share on other sites More sharing options...
annomander Posted January 7, 2009 Share Posted January 7, 2009 I don't want to be nasty but I think you should have waited a few more weeks before asking for feed back, its too unfinished that any feedback will be a bit of waste at this moment in time. but saying that your test page shows promise in that its clean. 0 Quote Link to comment Share on other sites More sharing options...
clbryan26 Posted January 8, 2009 Author Share Posted January 8, 2009 Web design is a never ending process. I am asking now so that I can find issues now and fix them in progress. I like the overall layout, colors, and style I just want some opinions. Thank you for your input I really appreciate it. Glad you like our logo and loader page. 0 Quote Link to comment Share on other sites More sharing options...
sotoman Posted January 8, 2009 Share Posted January 8, 2009 i think your WHMCS Integration looks a bit cluttered. your kayako looks neater. more space in there, and everything doesnt look so crammed. easier to navigate. 0 Quote Link to comment Share on other sites More sharing options...
clbryan26 Posted January 8, 2009 Author Share Posted January 8, 2009 Thanks. I will definitely look into that. Did you see the Kayako with the black header and background because sometimes it doesn't show up as intended. 0 Quote Link to comment Share on other sites More sharing options...
clbryan26 Posted January 9, 2009 Author Share Posted January 9, 2009 I have tweaked the integration a little, modified the menu, and fixed the issues with the Support Themes... Please let me know what you think. To see the full text of the menu's please login with the following username/password or create an account. coreylbryan@gmail.com test123 Again this is a development system but please do not abuse it by placing orders or support tickets. Thanks! Corey 0 Quote Link to comment Share on other sites More sharing options...
hostwes Posted January 17, 2009 Share Posted January 17, 2009 certificate error = customer turn away 0 Quote Link to comment Share on other sites More sharing options...
nick8701 Posted January 17, 2009 Share Posted January 17, 2009 hostwes i saw ur integration and it looks great. I need help with the ssl certificate, as my one says: Although this page is encrypted, the information you have entered is to be sent over an unencrypted connection and could easily be read by a third party. Are you sure you want to continue sending this information? everytimt i press order thats what it says, so i was wondering if u have anysuggestions for me??? Thanks Nick 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 17, 2009 Share Posted January 17, 2009 Why use Kayako? WHMCS has a built in Support ticket system 0 Quote Link to comment Share on other sites More sharing options...
clbryan26 Posted January 18, 2009 Author Share Posted January 18, 2009 We choose to use Kayako because it is a more dedicated support suite. We like the ability to have SMS notifications, multiple departments, customizable ticket statuses, and the advanced features of being able to Sync with Outlook are impeccable. Its kind of like getting a brand new computer, although it has IE built in we all go get firefox. The support in WHMCS is a great feature, don't get me wrong but personally I think of it more as an excellent billing system. Plus with kayako we can have different support portals for different groups and we also use it internally at the office for inter-office support. Yes, I agree the SSL was a test we have went through StartSSL (not that money was an issue we bought the full Kayako lol!) we really like their support and the price is great. We (I) am personally validated with a Class 2 Cert and my company (LLC) is being validated as well. The only limitation is that they are not supported in 100% of browsers; mostly just not IE. (Not trying to advertise for them lol) But they do offer free SSL certificates for websites so if you are just starting out or want to get up quickly and don't have the cash you can get a Free SSL certificate from them. They will be releasing their EV (Extended Validation) certificates within the next couple months (already on sale for under $200 US) for multiple domains! So by then they will be in IE's root store by default! As far for my site we are updating it daily. I was waiting for the cPanel Integration mod from Jason but decided that I had some free time. It is relatively easy to modify your branding in WHM for those of you who haven't done it and have basic HTML skills. Add a custom header, footer, and even some support links to your cPanel and make it personal. I have attached a few screen shots notice the close integration with my billing and support as well as website. As far as a CMS to manage your website we opted to go with phpwcms its very flexible and easy to use. I have updated the links to my site and integrations for those who are interested and want to give an opinion. I have also attached a few screen shots of my cPanel "Integration". Since we have started to use phpwcms we decided to drop all the subdomains (plus it makes it more SEO friendly from what I understand) As well as for when we have our EV Cert. WHMCS Integration - http://mycommon.net/mybill/'>http://mycommon.net/mybill/ Kayako Integration - http://mycommon.net/support/'>http://mycommon.net/support/ Website Based off of - http://mycommon.net/ I like the comments so far they are really helpful in the development process thank you very much. hostwes I like your logo by the way. I will post the screen shot of the logged in menu changes in a few minutes. 0 Quote Link to comment Share on other sites More sharing options...
clbryan26 Posted January 18, 2009 Author Share Posted January 18, 2009 Here is the screen shot of what it looks like inside the actual client area after you login. I decided to remove the demo account that I set up because we are being audited for PCI compliance by our merchant processor soon. Pleas share your comments! 0 Quote Link to comment Share on other sites More sharing options...
clbryan26 Posted January 18, 2009 Author Share Posted January 18, 2009 Nick, One thing that I did was in the Back End where you can specify URL's of your installation I made both URL's be https://. There are a few plugins on the forum that do mod_rewrite to force SSL if you want to go that route. If you are trying to use some form of integration code from the Integration Menu you should go into the code and manually change the action= location to be the full https:// address. Hope that helps! 0 Quote Link to comment Share on other sites More sharing options...
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