Auracle Support Integration?

[Dark_Wizard]

Was wondering if anyone has been working on this. I am in the process of switching from Kayako to this support engine as it has more features, better support and costs a lot less money!

 

You can view it here -> http://auraclesupport.com/

[bear]

<OT>Had a look at Auracle. I have no idea why Saeven feels the need to run so bleeding edge with his script. Latest versions of everything (PHP, mySQL)...means it has to run on a server that is likely incompatable with many client's scripts. Kind of like shooting yourself in the foot, even if the price is good.</OT>

[Dark_Wizard]

<OT>Had a look at Auracle. I have no idea why Saeven feels the need to run so bleeding edge with his script. Latest versions of everything (PHP, mySQL)...means it has to run on a server that is likely incompatable with many client's scripts. Kind of like shooting yourself in the foot, even if the price is good.</OT>

 

Bleeding edge is needed for all the features which is why others lack in that department....

[Roger]

I like Auracle as well and would love to use it. But, I'm with Bear, There's a lot of server upgrading to do.

 

It's called bleeding edge for a reason. Auracle may be very stable. But trying to get everything else on the server to settle down after upgrading could be a show stopper.

[DataHosts]

ouch...I just ran the ase.php for the fun of it to see how my servers were for Auracle...not even going to look back at that. The price may be a nice number, but the results would cost in the end. I will just stick with WHMCS support, and as time goes the features to it will increase.

[mstorman]

ouch, indeed. Why use Auracle when WHMCS support works just fine, and as datahosts said more

features will be added in the future.

[Adam]

Hey,

 

It has a nice look to it, but I still like Kayako

 

From,

Adam

[wise]

I like Auracle as well and would love to use it. But, I'm with Bear, There's a lot of server upgrading to do.

 

It's called bleeding edge for a reason. Auracle may be very stable. But trying to get everything else on the server to settle down after upgrading could be a show stopper.

thats the great thing about VPS - doesnt cost much to have your support and billing on servers separate from your clients. Plus you can run any apache / php / mysql setup you like without worry.

[Roger]

I like Auracle as well and would love to use it. But, I'm with Bear, There's a lot of server upgrading to do.

 

It's called bleeding edge for a reason. Auracle may be very stable. But trying to get everything else on the server to settle down after upgrading could be a show stopper.

thats the great thing about VPS - doesnt cost much to have your support and billing on servers separate from your clients. Plus you can run any apache / php / mysql setup you like without worry.

Sounds like it may work for you then ..

[crshman]

Did you ever get this to work? I may take this task upon myself because we have a lot of information in auracle that would be a PITA to migrate.....

[datawebcorp]

I'm looking at a support engine such as Auracle or SupportTrio. I used to use Auracle but I hated their desktop client. It's a Java app. that must be used to administer the system, process tickets, etc. I could never get it to work right and prefer a fully web-based system. Now it's a year or two later and I'm taking a second look to see if it's improved. Their product does seem to have some nice features, but I too was put off by the server requirements. But they've responded: Now they offer hosting w/the leased version of the software. I actually prefer this as I host all my sites on a single, co-located server. That means that if I host my own server tool, and my server goes down, so does the support site. I've been considering hosting my support site on a different server in an entirely different datacenter, so this makes sense. I signed-up for their 30-day trial and will let you know how it goes. If not happy, I'll go to SupportTrio. Kayako is simply over-priced, IMO.

[railto]

im going to put something out here and will probably get shouted down for it, but why do people see a need to integrate WHMCS with the likes of support trio?? WHMCS has a perfectly good support system built into it, far better than that of MB. I have used Support Trio before and the only thing i really liked about it is that it integrates with trio live, and the only reason i went with supporttrio before is cause the support desk on mb really is bad, no where near as good as that on WHMCS

[hostricity]

I started out with Whoiscart, bought Auracle, and own multiple licenses of each which we are no longer using.

 

Bleeding edge is like walking on razor blades - you constantly get cut up.

 

I cannot tell you how many times we had to re-theme Auracle, because it had been changed again.

 

Also, there were several occasions where Auracle stopped working because the requirements had been once again upgraded,.

 

The hassles wore us out and we won't go back. Our business was hurt greatly by trying to make Auracle work and having to constantly re-do it.

[hostricity]

Here's a perfect example: WHMcs works beautifully with our spam filtering service. Auracle trashed the emails delivered through the filtering service. Also, Auracle doesn't support html email because Alex doesn't think that is should.

 

Since the spam filtering service is our product, we use it ourselves to advertise the product. No software or email client of which we are aware doesn't handle the email coming from the filtering service except for Auracle.