hightekhosting Posted August 26, 2008 Share Posted August 26, 2008 We are wondering if anyone has developed a DNS Zone Editing Module for cPanel that will integrate into the client area so clients have the ability to edit their DNS zones themselves via the client area. Any feedback on this would be greatly appreciated. Regards, Dale Evans Manager 0 Quote Link to comment Share on other sites More sharing options...
Giannis Posted August 26, 2008 Share Posted August 26, 2008 yes this would be a great addon thnx 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted August 26, 2008 Share Posted August 26, 2008 Do you really want the average user to have the ability to edit their DNS zone file just to stuff it up and give your support guys extra unnecessary work to do? 0 Quote Link to comment Share on other sites More sharing options...
churchmedic Posted August 26, 2008 Share Posted August 26, 2008 Short Answer: YES if they bugger it up - we can help clean it up - and charge if needed... 0 Quote Link to comment Share on other sites More sharing options...
Zorro67 Posted August 26, 2008 Share Posted August 26, 2008 What??? 90% of our problems are because of what a client has done wrong, ussually unintentionally. If they can't login to cpanel and navigate to the right function, I don't really want to offer that to them in WHMCS. Last thing I would want to do is give them more functionality that they can use to screw things up. We are instaed focussing on tools that give them more information, or information in a more usable format. ie mobile templates, more reports, SEO tools etc. Just my opinion 0 Quote Link to comment Share on other sites More sharing options...
ittelligent Posted August 27, 2008 Share Posted August 27, 2008 Your right to an extent Zoro - but at the same time, this is why there are support staff. That is their job, to clean up the mess that a client has made. But I +1 to the idea of a DNS module, this is a great idea. This would help out a lot of people, especially clients that are IT knowledgable. 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted August 27, 2008 Share Posted August 27, 2008 Your right to an extent Zoro - but at the same time, this is why there are support staff. That is their job, to clean up the mess that a client has made. But I +1 to the idea of a DNS module, this is a great idea. This would help out a lot of people, especially clients that are IT knowledgable. It is also 'our' job to help prevent the average joe user from screwing up something in the first place. I would agree that this is not a good thing to allow. The support I would offer is for the client to submit a ticket and request it, and then the change is made by a trained support member. It would make sense since it has been stated if they mess up then we fix it...why not cut out the possible problem from occuring. + this gives the support staff a record of all DNS changes made 0 Quote Link to comment Share on other sites More sharing options...
ittelligent Posted August 27, 2008 Share Posted August 27, 2008 This is true - maybe have it as a module you can enable/disable for the more knowledgeable clients, or if they request one. But I do agree with GopherHosts to some extent. 0 Quote Link to comment Share on other sites More sharing options...
Zorro67 Posted August 27, 2008 Share Posted August 27, 2008 I can see the debate here. Depends on the type client that you target, and each one's technical expertise. Just thought I should clarify; I wouldn't want a feature to not be implemented, just because I don't have a need or want it, but would like to make sure i can turn it off at tick of a box. 0 Quote Link to comment Share on other sites More sharing options...
ittelligent Posted August 27, 2008 Share Posted August 27, 2008 Agree'd Zoro - if it has a enable/disable option, then this feature could be very handy - maybe even a enable/disable option per client? So you can enable it for a knowledgeable person, and disable it for the not so knowledgeable 0 Quote Link to comment Share on other sites More sharing options...
chrismfz Posted August 27, 2008 Share Posted August 27, 2008 I am "fighting" with cPanel's bugzilla to add this as a service to cPanel and we (as Admins) to have the ability to enable/disable it like the shell access from WHM for each client. Like Zorro stated, only someone who needs it / know to use it may have access to modify his zone. So no problems, no mess Anyone who wants to help, feel free to post your vote / comment http://bugzilla.cpanel.net/show_bug.cgi?id=1971 Regards, Chris 0 Quote Link to comment Share on other sites More sharing options...
lanquest Posted September 5, 2008 Share Posted September 5, 2008 This is another thread I have found on this subject today http://forum.whmcs.com/showthread.php?p=73090 We would welcome this solution as an add-on/option to our products during the signup process. Then perhaps charge an extra small fee for the privilege. We agree this would not suite most users, but by inserting a warning message should put most users off. Especially if there is a small fee for fixing incurred. If anyone has created or found a cPanel module for WHMCS or indeed found a module for cPanel please post here. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted September 5, 2008 Share Posted September 5, 2008 There will be a cPanel Tools frontend addon soon..... Please be patient. Some of the functions will be Add/Delete Email accounts, Databases, FTP accounts, and a couple of more. Hopefully in the next few weeks I will ask for some beta testers. (Please don't ask yet) I doubt that it will have DNS functions (but you never know) because as a server root administrator it goes against my beliefs. How do I know if a customer (being a complete stranger to me) knows what he is doing with the DNS zone. I like my servers to run smoothly without unnecessary problems being caused. That aside a reseller account (WHM) can be assigned the functions to be able to edit the DNS zones from the root account. If you have a reseller account ask your host for access. Very few will give it!! 0 Quote Link to comment Share on other sites More sharing options...
Ausrob Posted September 5, 2008 Share Posted September 5, 2008 Do you really want the average user to have the ability to edit their DNS zone file just to stuff it up and give your support guys extra unnecessary work to do? You should have a "reset to default" button available also. 0 Quote Link to comment Share on other sites More sharing options...
Zorro67 Posted September 5, 2008 Share Posted September 5, 2008 lanquest, your link keeps bringing me back to this thread (groundhog day?) Did you post the correct link? 0 Quote Link to comment Share on other sites More sharing options...
lanquest Posted September 5, 2008 Share Posted September 5, 2008 This is another thread I have found on this subject today http://forum.whmcs.com/showthread.php?t=8280 We would welcome this solution as an add-on/option to our products during the signup process. Then perhaps charge an extra small fee for the privilege. We agree this would not suite most users, but by inserting a warning message should put most users off. Especially if there is a small fee for fixing incurred. If anyone has created or found a cPanel module for WHMCS or indeed found a module for cPanel please post here. Sorry - don't know what happened there . The correct link is shown now. http://forum.whmcs.com/showthread.php?t=8280 0 Quote Link to comment Share on other sites More sharing options...
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