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Stealthusa

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  • 2 weeks later...

Keep in mind that chatstat is BETA software, meaning if you use it to provide "support" to your clients, you're taking a pretty big old risk there.

Example of what I mean:

This thread documents an MSN issue that is pretty critical. Resolved? So they say, but I'm not sure I'm going to test it out ;)

 

This thread documents an ICQ bug that causes ChatStat itself to crash when logging into ICQ. Resolved? Not as far as I know. The "operator" I spoke with said "we can't duplicate this, so it's not a bug", soooooo, I'm going to assume it's not fixed.

 

On top of this, ChatStat tends to load a system up. Not sure why, but it does. My desktop is a reasonably decent setup, running an Intel 3.2/HT system with 2G ram, yet ChatStat continually takes up a great deal of CPU time on the system, as well as memory. Why? Again, not sure.

 

All in all, I'd advise AGAINST going with chatstat at this time. It's beta software, and it's really poor beta at that.

 

That said, what WOULD I recommend? I've been testing out Provide Support for the past few weeks, haven't seen any issues at all there :) .

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Hey,

 

You can buy software that install on your server like http://www.phplivesupport.com and Kayako's LiveHelp http://www.kayako.com which will do fine. I have used PHPLiveSupport for almost 2 years and love it. Both come with an WinApp client which you will be able to install on Windows (not linux :() and view real time date like ChatStat...

 

From,

Adam

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PHPlive is a decent solution, though a bit high priced for stability. Unfortunately, their servers aren't really that "stable" (was with them a few years back and nothing but downtime).

 

Kayako, well, let's just say that they really don't know what's going on and leave it at that. I've been with Kayako on and off for years now, and never once have I received timely support, or anything close to it. Sadly, they just don't get it. Ironic, though, that they provide a "support solution", but don't provide timely support to their clients at all.

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Hey,

 

I don't know why you guys can't just BUY the software and install it on your server. This is take away the downtime (only if your site is down)

 

As for Kayako I had all my tickets responded to be within 3 ~ 12 hours and I have been with them for around 2 years...

 

From,

Adam

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Kayako LiveResponse doesnt support monitoring and chating with users from multiple sites at the same time, so thats one of many reasons why i dont use it.

 

Chatstat is working on that feature right now and actually should be out within around a week i think.

 

If your wanting to use Kayakos helpdesk and KB, then i would probably go with Live Response. But since im using whmcs for the helpdesk/kb, im going to use chatstat once it hits stable.

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Kayako LiveResponse doesnt support monitoring and chating with users from multiple sites at the same time, so thats one of many reasons why i dont use it.

 

This is actually in the works now to allow this. I run 2 instance of Live Response on my system, and I can view both sites chats.

 

Hopefully this will be fixed soon with next release

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  • 2 months later...

just to add my 2cents.

 

we have been looking at stardevlop long time ago and still haven't tried it as of yet they don't have a trial so he only problem i see is looking at it as a risk, buy it and its not what you expect otherwise from looking at it i think its better than most of its kind out there, chat stat would have been cool and fine only if they had 1 time payment they only have recurring payment to add features.

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Can kayako be customized with your theme?

 

Hey,

 

Yes it can. The monthly version which has all source code encoded lets you have the default template customization in the admin CP. The owned lic. lets you have 98% source code as the other 2% is for lic. check. With out those files kayako won't run.

 

But Yes, Kayako can be customized with any template.

 

From,

Adam

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Great, thanks! I've been reading their forum and there seems to be quite a few issues with poor support and unhappy customers.

 

I've been trying to register at the forums there, but so far can't get the confirmation email, although I've tryed with different emails.

 

I'm trying to find out if it's doable to add a language select, so people can choose the language displayed on the chat, and in turn select the correct language file. Do you know about that?

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Great, thanks! I've been reading their forum and there seems to be quite a few issues with poor support and unhappy customers.

 

I've been trying to register at the forums there, but so far can't get the confirmation email, although I've tryed with different emails.

 

I'm trying to find out if it's doable to add a language select, so people can choose the language displayed on the chat, and in turn select the correct language file. Do you know about that?

 

The language select would only work for what standard html text would be displayed. Would have nothing to do at all with the conversation. Unless your trying to base the languages more on departments. Which would be the easier way to to do it. All depends on what your trying to accomplish.

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What about http://www.helpcenterlive.com ?

 

I've used it for few months sometime ago and it was the best one I've tried, with lot of nice features others lacked. And it's FREE!

It also has a WinApp, but I didn't try it.

 

You must have not have tried that many apps. Its quite piss poor. HCL has been around a long time and hasnt really improved much. Its extremely buggy and unstable. Chatstat isnt the best live chat script overall, but its definitely the best free one. Its an extremely young script, but the progress has been outstanding on it. Very good support as well.

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That's pretty cool MACscr, I've tried a few translation utilities before and they really aren't good, but that one has the right idea.

 

I've written off Kayako, they've ignored my pre-sales questions and I've read too many bad things. The software looks okay, but why give someone money when they provide such poor service, if there's a choice?

 

What I had in mind was a way to seperate languages, as all the people who answer don't speak all the languages the clients do, but doing it by departments looks like the best approach, just need some fine tuning.

 

Thanks too Patty, that looks pretty good. The Stardevelop Live Help I have now is something I'll use for now, it works well and the support is very good now.

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And I should have added that free, while attractive for a lot of things, just isn't that important. With the learning curve of a lot of programs I'd rather pay and get something that will work, so I don't have to keep trying new products.

 

I agree. It all depends on ROI as well.

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