Difference Between Terminated & Cancelled Accounts

[davet]

What's the difference between a Terminated and a Cancelled account?

 

I was under the impression these words were synonyms.

 

When would I cancel an account over terminating it... and vice versa?

[BAJI26]

I believe Terminated refers to removed from the WHM/server and Cancelled is still in WHM/server but can returned to active status... Am I right?!

[chickendippers]

I was under the impression that terminated is a customer that didn't pay, cancelled is a customer who entered a cancellation request.

[Gav]

Yeah, I think it's just so you can differentiate between customers that have cancelled properly and those that simply didn't pay.

[webresellers]

Accounts can be terminated for a number of reasons, like: spam, network abuse, hacking, phishing, fraud, and the list goes on and on.... Accounts are typically terminated by the administrator or staff. Cancelled accounts are cancelled by the customer.

[generic]

I think thats up for debate.....

 

I always figured canceled are accounts closed but still on the server. Terminated were closed and OFF the server. Isn't that what the Terminate button does, deletes them off your server....

 

So terminate was one step further than a canceled account.

 

I leave them canceled for a few months in case they want to come back, then terminate them removing them off the server later.

 

anyone else?

[msmom]

Me too. I terminate after the cancellation. I can get them back from a restore in whm, if needed.

 

I always figured canceled are accounts closed but still on the server. Terminated were closed and OFF the server. Isn't that what the Terminate button does, deletes them off your server....

 

So terminate was one step further than a canceled account.

 

I leave them canceled for a few months in case they want to come back, then terminate them removing them off the server later.

 

anyone else?

[lostinspace]

I believe WHMCS treats this the same way (terminated being a final step) as there's the feature to automatically terminate accounts after X number of days. So issuing a cancellation request simply helps verify the termination in our mind. If the invoice goes unpaid, the account goes through the natural progression of suspend > termination. However, I think marking an account terminated will not complete a cancellation request so therefore terminated accounts eventually need to be marked as canceled.

 

Would have to verify this...

[othellotech]

Its only "convention" for us but in our setup ...

 

Cancelled is where the *client* requested to leave/change/whatever

Terminated is where *we* as supplier kicked them off for whatever reason

 

If a client choses to cancel their a/c in WHMCS it *terminates* it on the server (i.e. deletes everything) and sets the status to CANCELLED

 

If we manually click "terminate" it deletes them from the server and sets the status to TERMINATED

 

That way we can produce some accurate statistics ...

 

HTH

[dgbaker]

I would like to see an "Official" explanation, as we had several accounts set as Terminated and they got invoiced???? Which makes no sense whatsoever, but that was the reality. The accounts were "terminated", set as terminated, invoicing ran days later and these accounts were still charged.

[davet]

yes I would also like to see an official explanation too since i do not see anything in the documentation.

 

Someone said a Terminated account is for when they don't pay which isn't true since if a customer wants an account canceled you would click the Terminate button to automatically remove the account from the server which then changes the status to "Terminated"

[othellotech]

Someone said a Terminated account is for when they don't pay which isn't true since if a customer wants an account canceled you would click the Terminate button to automatically remove the account from the server which then changes the status to "Terminated"

No, if the customer wants to cancel, they should click "cancel" in their client area (or you can do it for them) - no need to use the *terminate* feature of WHMCS ...

[SpydrSS]

If a customer is terminated, is there a way to get that account back on WHMCS?

[Gav]

You'll generally have to re-create the account from scratch. Once terminated the account including all files, settings, databases etc will be deleted from the server.

 

Unless you have backups, the lost data can't be recovered once terminated.

[Zorro67]

Yea, Gav, found that out the hard way .

 

On a relatred note, the wiki isn't real clear on the steps involved, so I've started a thread on this very process, that could be added to the wiki once completed.

 

http://forum.whmcs.com/showthread.php?t=13212

 

Could you please add your area of experience to the steps?

[Chrisw]

If this is a cpanel server, be sure you manually terminate reseller accounts. WHMCS will only terminate the reseller domain while leaving the resellers domains installed.