xxkylexx Posted September 6, 2006 Share Posted September 6, 2006 He guys, Just wondering if this was a problem for other hosters as well. I have an issue with various clients forgeting to pay their invoices. I suspend the account after 3 days past due, but I'd always like to get their payment in on the proper time. I am thinking about going strickly to recurring billing on all new orders which will handle all payments for them automatically. Thoughts? Kyle 0 Quote Link to comment Share on other sites More sharing options...
kingmoore Posted September 6, 2006 Share Posted September 6, 2006 You could sell their debt to a collection agency. 0 Quote Link to comment Share on other sites More sharing options...
Harrison Posted September 6, 2006 Share Posted September 6, 2006 You cannot sell debt of a bit of change. I'm not sure how much you charge for website hosting but unless its £50+ I dont think debt collectors will be too interested. Just a guess though. 0 Quote Link to comment Share on other sites More sharing options...
mrprez Posted September 6, 2006 Share Posted September 6, 2006 Subscriptions don't really help too much especially through PayPal as all they have to do is to empty out thier account and then the payment fails. I suspend them after 3 days and delete the account after 7. That ususally gets their attention! I also add $15 to reinstate the account. WHM can reinstall the account from the backup file in about 2 minutes so it isn't a big deal for me. John 0 Quote Link to comment Share on other sites More sharing options...
tj Posted September 6, 2006 Share Posted September 6, 2006 There is this great service in the UK that has worked for me called https://www.debtcollectoronline.com/ Customer payed up real quick after 3-4weeks of ignoring calls and e-mails. 0 Quote Link to comment Share on other sites More sharing options...
coffee23 Posted September 6, 2006 Share Posted September 6, 2006 There is this great service in the UK that has worked for me called https://www.debtcollectoronline.com/ Customer payed up real quick after 3-4weeks of ignoring calls and e-mails. Hi tj, Thanks for the link. 0 Quote Link to comment Share on other sites More sharing options...
tj Posted September 6, 2006 Share Posted September 6, 2006 No problem ! 0 Quote Link to comment Share on other sites More sharing options...
paniza Posted September 7, 2006 Share Posted September 7, 2006 Most of clients now are in Brazil... a lot of people here dont want to pay... I have toooons of problems with security and all. What I do and it works very well is: 1) client pays first the period that is going to use. 2) I give them 10 days to pay if they are late for next period. 3) they dont pay, I left WHMcs suspend and dont bring it back until payment is done. We blame the system. Works like a charm and more and more people pay on time. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted September 8, 2006 Share Posted September 8, 2006 Hey, Most of my clients are all around the world so getting money from them to me is a pain in the butt, how ever I give them 5 days before the payment is due then 5 extra days after the payment is due to pay for a total of 11 days. All most 2 weeks so after that I just suspended send them an email and if no response get them off... From, Adam 0 Quote Link to comment Share on other sites More sharing options...
tj Posted September 8, 2006 Share Posted September 8, 2006 The biggest problem I find is getting Dedicated Server Customers to pay up on time for the datacentre bill. So what happens is we pay the DC but then the customer F's off leaving us to collect his debt. Pisses me off. Which is why I'm going to take payment on dedi's 7days early from now on. 0 Quote Link to comment Share on other sites More sharing options...
Dominic Quick Posted September 15, 2006 Share Posted September 15, 2006 Thats a fabulous link. Another system i find is handy is to put a clause into your toc. Make hosting contracts a minimum of 12 months. If you dont want to do that you could impose a re-activation penalty of £5.00. You could set this up under Services. Dom 0 Quote Link to comment Share on other sites More sharing options...
Paul Posted March 8, 2007 Share Posted March 8, 2007 The biggest problem I find is getting Dedicated Server Customers to pay up on time for the datacentre bill. So what happens is we pay the DC but then the customer F's off leaving us to collect his debt. Pisses me off. Which is why I'm going to take payment on dedi's 7days early from now on. I always ask dedicated server payments 7 days before I need to pay the datacenter for the server. I impose on the custommer that, if he doesn't pay on a certain date, his server will be cancelled RIGHT AWAY and that there will be no tolerence. So far, it seems like my system is working 0 Quote Link to comment Share on other sites More sharing options...
eNetHosts Posted June 9, 2007 Share Posted June 9, 2007 Seriously though, you should be requesting up front payments to cover any costs that you may be landed with. Until they pay the client doesn't get anything simple as that. Luckily we get all of our services cheap from a provider so we don't process any orders until we're paid upfront by the client. So thus we skip the whole being landed with unpaid invoices. 0 Quote Link to comment Share on other sites More sharing options...
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