mm1250 Posted April 4, 2008 Share Posted April 4, 2008 Hello All, I created a DirectI account a few weeks ago as they are running the birthday bash with cheap domains. So far I have been very confused on how DirectI system works, its quite confusing and pissing me off now. I created my ResellerClub(DirectI) account, deposited $200 and created a "Customer" account with my info in it. I was able to register a bunch of domains fine. Today when I was trying to register a domain I got an error saying "payment partial paid"?? I calculated and I still have about $90 left in my account and DirectI confirmed. It appears that I have to add funds to my "customer" account. Also everytime I register a domain it keeps creating invoices for my customers for $12.95. I don't know why but after talking with DirectI they told me to disable the invoice generation for customer you need to pass the setting in the API. So, can someone tell me how we can fix this API issue so that invoices are not generated in DirectI system for my customer. Or am I just doing everything wrong? 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted April 4, 2008 Share Posted April 4, 2008 LOgin to your account click "Setting" and from the menu select "mail preferences" and tick "Do not send ANY mail to my Customers" 0 Quote Link to comment Share on other sites More sharing options...
mm1250 Posted April 4, 2008 Author Share Posted April 4, 2008 Ok, but how do I disable creation of invoices in DirectI? It keeps creating an invoice for $12.95 for the customer. 0 Quote Link to comment Share on other sites More sharing options...
joe123 Posted April 4, 2008 Share Posted April 4, 2008 Ok, but how do I disable creation of invoices in DirectI? It keeps creating an invoice for $12.95 for the customer. As far as i know , you can't do that , but i might be wrong 0 Quote Link to comment Share on other sites More sharing options...
mm1250 Posted April 4, 2008 Author Share Posted April 4, 2008 Well, I talked with DirectI and they said that you can pass that option with the API to not generate an invoice for the domain order. Because it keeps creating invoices within the DirectI control panel for my customer account of $12.95 for every domain. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted April 4, 2008 Share Posted April 4, 2008 Modify the pricing so it's the same as your cost price. 0 Quote Link to comment Share on other sites More sharing options...
netearth Posted April 4, 2008 Share Posted April 4, 2008 Modify the pricing so it's the same as your cost price. That doesnt stop the invoices though I will have one of my programmers take a shifty at the API. Chris 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted April 5, 2008 Share Posted April 5, 2008 You can disable which emails get sent via the DirectI reseller control panel. There might be some emails you can't disable though...you do need to know your account balance after all 0 Quote Link to comment Share on other sites More sharing options...
gulfam Posted April 5, 2008 Share Posted April 5, 2008 You can disable which emails get sent via the DirectI reseller control panel. There might be some emails you can't disable though...you do need to know your account balance after all You are right, man! 0 Quote Link to comment Share on other sites More sharing options...
Velda Posted May 1, 2008 Share Posted May 1, 2008 So, can someone tell me how we can fix this API issue so that invoices are not generated in DirectI system for my customer. Or am I just doing everything wrong? Did you figure this one out? I'm finding it rather annoying that I have to go into directi's interface every day and process the invoices rather than let whmcs do the registrations on its own. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted May 2, 2008 Share Posted May 2, 2008 Huh? Of course invoices are generated in Directi, otherwise how would it deduct funds from your account? My invoices are all paid automatically though. If it's generating invoices for the wrong amount it sounds like you haven't set the pricing in Directi. 0 Quote Link to comment Share on other sites More sharing options...
LeMarque Posted May 2, 2008 Share Posted May 2, 2008 You can disable which emails get sent via the DirectI reseller control panel. There might be some emails you can't disable though...you do need to know your account balance after all //edit never mind - just noticed the two links below the main e-mail prefs page that bring up a major list of which e-mails the client receives. I've tried disabling e-mails, but what happens during a transfer? The domain admin will never receive a confirm e-mail. Wish there was a selection of what e-mails the client received... 0 Quote Link to comment Share on other sites More sharing options...
rodeoXtreme Posted May 3, 2008 Share Posted May 3, 2008 One of the "tricks" we did was to artifically add $1000.00 to our Customer Account so that we always have a positive balance for our own customer account. Then we just have to fund our reseller account to allow all orders to be automatically processed. Regards 0 Quote Link to comment Share on other sites More sharing options...
Velda Posted May 6, 2008 Share Posted May 6, 2008 One of the "tricks" we did was to artifically add $1000.00 to our Customer Account so that we always have a positive balance for our own customer account. Then we just have to fund our reseller account to allow all orders to be automatically processed. Regards Sounds like this would work. I don't know that I fully understand why its generating invoices, but making sure the orders go through automatically is a step in the right direction for sure Thanks 0 Quote Link to comment Share on other sites More sharing options...
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