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WHMCS or WHMCS with Kayako eSupport


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I've have a question for users that has used kayako with WHMCS.


I have installed WHMCS on my server and I have a kayako eSupport license but I'm not sure if I should stick with WHMCS only or if I should go ahead and intergrate Kayako eSupport in WHMCS.


Would it be possible to get some opinions please?


Warm Regards,


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we use whmcs as our support system and supporttrio knowledgebase and an instant response like kayako , a bit of everything :)

and when whmcs improves the knowledgebase ( specially the search function ) we will move completely to whmcs and implement the instant response for it as well and when that is done then we are 100% WHMCS

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look at it this way


a. are you gonna have a lot of clients

b. are you considering login share/integration

c. do you want too give access too some staff which contains personial information if you have reliably issues with staff

d. the offering of the kb stuff before sending is a good thing ability too resolve faster

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I own WHMCS and Kayako. After trying Kayako for support I decided to stay with WHMCS because of this...


The support built within WHMCS works fine for me. It allows clients to submit, reply, open, view, and close. So, why take that extra step and time to make it so Kayako is my support module.


Now, I do Kayako for live chat, but that is it. 99% of my support is the built in WHMCS.

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