Lethanialist Posted February 19, 2008 Share Posted February 19, 2008 How many of you run an off-server support site, so that in the case of a server outage your customers can still get in touch with you? Do you run it on a different server? If so, different datacenter? Or, is it better to just get a decent hosting package from another webhost for this? I currently don't have an off-server support site but I'm looking into getting one just in case, and I wanted to see what other companies are doing. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 20, 2008 Share Posted February 20, 2008 Our support site is on a seperate VPS in a different country 0 Quote Link to comment Share on other sites More sharing options...
twilightwebdesign Posted February 20, 2008 Share Posted February 20, 2008 We run our site on a separate server with another reliable company I would never recommend putting your site on the same server as your customers sites, could be a potential security risk, if not just server outage prevention satisfaction. Different datacentre I wouldn't think is needed but it won't do any harm 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 20, 2008 Share Posted February 20, 2008 We have a support desk on the main site, as well as a backup one on a different host in a different part of the country. Every email we send out to customers, including help desk auto responses, have a signature listing both, IE: Main suppport help desk: example.com/help In case main desk is unavailable: example2.com/help Different domains, different DCs, different parts of the country. The remote desk also has a forum for help and for clients to ask each other questions. 0 Quote Link to comment Share on other sites More sharing options...
dmhannah Posted February 20, 2008 Share Posted February 20, 2008 Like the above our main site and support site are hosted on a different server in a different data centre to our customers website. This is both for security and in case a customer hogs the server does not affect our sites. 0 Quote Link to comment Share on other sites More sharing options...
jhamon Posted February 20, 2008 Share Posted February 20, 2008 Hi, My preferred option is to host support on a separate VPS only for support and online chat. I've also managed to install and configure Cerberus V4 FREE license support desk for this. This version allow you to have multiple email addresses and 3 staff memebers with the FREE license. This can be run either as an email only option or with a web interface where clients can login, create, and manage tickets. Jonathan Hamon 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted February 23, 2008 Share Posted February 23, 2008 I run failover DNS so that if our main company server goes down, it directs all traffic to our backup server at another DC. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 23, 2008 Share Posted February 23, 2008 I run failover DNS so that if our main company server goes down, it directs all traffic to our backup server at another DC. How do you handle the real time data replication so support tickets and all that are kept in sync? 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted February 23, 2008 Share Posted February 23, 2008 How do you handle the real time data replication so support tickets and all that are kept in sync? MySQL Replication 0 Quote Link to comment Share on other sites More sharing options...
AMateos Posted February 24, 2008 Share Posted February 24, 2008 We prefer to maintain our sites and WHMCS install (Including support) on a VPS at other DC. The main reason is to be here every minute for our clients, at good and bad times. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 24, 2008 Share Posted February 24, 2008 We prefer to maintain our sites and WHMCS install (Including support) on a VPS at other DC.The main reason is to be here every minute for our clients, at good and bad times. What do you do if that VPS is down or unreachable? 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted February 26, 2008 Share Posted February 26, 2008 Hey, We have our company site on a dedicated box where no other clients hosting accounts are stored. We than have an off-site, site hosted in a different datacenter which is just a few html pages and an 800 number in case our main site goes down. But our uptime has been over like 200 days on the dedicated box, since our last reboot which was not even picked up by monitors. Thanks, Adam 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted February 29, 2008 Share Posted February 29, 2008 I run failover DNS so that if our main company server goes down, it directs all traffic to our backup server at another DC. The problem with whmcs is that if you direct your clients to a backup copy of your site, the licence will show as invalid due to the IP having changed. 0 Quote Link to comment Share on other sites More sharing options...
ask21900 Posted February 29, 2008 Share Posted February 29, 2008 but that only effects the admin area... the clients will still be able to access support etc. as far as the client knows, nothing is wrong with your site 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 29, 2008 Share Posted February 29, 2008 but that only effects the admin area... the clients will still be able to access support etc. as far as the client knows, nothing is wrong with your site Actually, if you are running an unbranded license it will show the powered by line on the alternate site. Also you would not have access to any client details etc due to no admin area access. 0 Quote Link to comment Share on other sites More sharing options...
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