eastboy301 Posted February 19, 2008 Share Posted February 19, 2008 Hello, sorry if this topic has been posted already. But I'm running a lower version of WHMCS (version 3.5.1 I believe) and I was wondering is there a way to strip out the reply-quotes that are being sent through the Support Ticket system? Very frequently, I get clients that reply to tickets and their automatic quotes in their replies get added to the support ticket. After a few exchanges this can be a huge burden. Because I have to scroll ALLLLL the way down to read replies. Is there a php code or something that I can paste in one of the template files to strip out reply-quotes in the emails? 0 Quote Link to comment Share on other sites More sharing options...
eastboy301 Posted February 20, 2008 Author Share Posted February 20, 2008 guess no one answers on these forums huh? 0 Quote Link to comment Share on other sites More sharing options...
Si Posted February 20, 2008 Share Posted February 20, 2008 guess no one answers on these forums huh? I think, as you say 'frequently', means it doesn't happen always. I'm the same. I believe there is already coding within WHMCS to do this, but it depends on the email client the customer is using. Thats the only logical reason I can come up with as most times it works fine, but about 15-20% of the time I get customers who reply to tickets and their replies are a mess. If anyone knows of a solution, great. If not, I'm happy to live with it. Si 0 Quote Link to comment Share on other sites More sharing options...
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