please help for send to email device

[Fatkhur Rohim]

I have a problem resetting my password. When I reset my password and entered my email, the email hasn't arrived in my message. The email is correct.

[pRieStaKos]

Too many questions, but first:

- Reset your password where ? whmcs.com, your installation ?

[WHMCS SamP]

On 4/7/2026 at 8:01 PM, Fatkhur Rohim said:

I have a problem resetting my password. When I reset my password and entered my email, the email hasn't arrived in my message. The email is correct.

Hi @Fatkhur Rohim ,

I will assume that you are attempting to reset the password for your own WHMCS admin panel.

If that is the case, I recommend following the troubleshooting steps outlined in the guide below:

https://docs.whmcs.com/9-0/admins/admin-tutorials/reset-an-admin-password/#there-was-an-error-sending-the-email-please-try-again

This guide includes steps to manually reset the password directly in the database.

Once you are logged in, if you are currently using PHPMailer under General Settings, consider switching to SMTP, as this often improves email delivery: https://docs.whmcs.com/9-0/system/email/email-tutorials/use-smtp-for-system-mail/

If you are referring to issues with your whmcs.com account login, password reset emails are generally delivered without issues. However, if you do not see the message, please ensure that you also check your Spam or Junk folder.