ROQ Posted January 14 Share Posted January 14 Hi guys, I've noticed I've had a few customers with auto renew products and the next due date has move slightly from the registration date. This has caused some billing issues. Is there a way to sync next due date on all existing auto renews to match the registration dates? 0 Quote Link to comment Share on other sites More sharing options...
wtools Posted January 15 Share Posted January 15 Hello, What do you mean by has move slightly from the registration date? Can you give some examples with both registration date and next due date? We should be able to correct it with some hooks for sure, if there is an issue. But just would like to understand the issue better with some examples. 0 Quote Link to comment Share on other sites More sharing options...
ROQ Posted January 15 Author Share Posted January 15 35 minutes ago, wtools said: Hello, What do you mean by has move slightly from the registration date? Can you give some examples with both registration date and next due date? We should be able to correct it with some hooks for sure, if there is an issue. But just would like to understand the issue better with some examples. For example, if the registration date is 15/1/26 the next due date should be the same but is saying 20/1/26. This only seems to happen if an older payment couldn't be processed. It shifts the next due date to when the old payment actually got taken but this causes an issue for future payments so I just need to sync them back to original registration date. 0 Quote Link to comment Share on other sites More sharing options...
wtools Posted January 15 Share Posted January 15 That makes sense for me now. I think it can be corrected with a hook. I can try to create a hook for you. 0 Quote Link to comment Share on other sites More sharing options...
ROQ Posted January 15 Author Share Posted January 15 Oh, that would be brilliant if you could! 0 Quote Link to comment Share on other sites More sharing options...
wtools Posted January 15 Share Posted January 15 I sent you a private message, please check. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.