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[GEKO]

Help, help, heelp! I'm getting stuck for one week now at some curious problem. Suddenly my WHMCS is broken somewhere between my WHMCS and WHM.
I have a new client for my webhosting company, the main problem is after he order from homepage a package or even I place a new order from my admin backend, after I accept order and mark invoice paid, the cPanel account in WHM is not created, even in "order items" there are no details, no order created.
Also, I checked server settings, tested connection and It's OK.
With chatGPT I discovered that in Product/Services in module settings on one package at WHM Package Name the names are not EQUAL with the packages created in WHM.

So, in WHMCS I have a webhosting package named "basic" but in WHM at packages name the same package there is a extra prefix like "hostingor_basic". I tried to edit in WHMCS to be both named identically, same problem. Recreate order, same error.

Module error: {"data":{"result":[{"metadata":{"reason":"Invalid package Basic","command":"getpkginfo","version":1,"result":0}}]},"metadata":{"command":"batch","reason":"Aborted batch due to command failure.","version":1,"result":0}}

Can somebody please help me to this situation? Thanks a lot!

[RadWebHosting]

You may need to prepend a username to your package if you are using a reseller account.  Your module error seems to indicate an invalid package called 'Basic' (although, I am not directly familiar with this module error).

Something like: 'resellerusername_Basic' might be the solution if the package is owned by the reseller account.

[bear]

On 11/5/2025 at 6:12 PM, GEKO said:

in WHM at packages name the same package there is a extra prefix like "hostingor_basic". I tried to edit in WHMCS to be both named identically, same problem. Recreate order, same error.

Module error: {"data":{"result":[{"metadata":{"reason":"Invalid package Basic"

They don't appear to match. "Invalid package Basic". In the WHMCS settings, it needs to be the same as the server in "WHM Package Name", not the product name.