Daniel Posted February 14, 2008 Share Posted February 14, 2008 Hey folks, For those of you that use WHMCS with Plesk, do you have a problem with some of the domain administrator options? For example, I get alot of support tickets from new clients asking why their domain doesn't work with the "www." but works fine without it. Every time it is because the "Use www." checkbox in the domain administrator part of Plesk isn't checked. I've searched Plesk but can't find any options to have this turned on by default, so im guessing that WHMCS doesn't turn this on. Is there a way to make WHMCS check this? How are you guys getting around this problem? Dan 0 Quote Link to comment Share on other sites More sharing options...
magga Posted February 14, 2008 Share Posted February 14, 2008 Hi Daniel, I don't seem to have this issue - what version of Plesk are you using ? I discussed with Matt previously about him making an add-on for the plesk reseller module where you can setup which permissions & settings you want it to set for each of your different account types. Matt 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted February 14, 2008 Author Share Posted February 14, 2008 I'm running 8.3 on Linux. There doesn't seem to be an option to set it to default from within Plesk, so thought it may be a WHMCS issue. 0 Quote Link to comment Share on other sites More sharing options...
dsaunier Posted February 15, 2008 Share Posted February 15, 2008 I have just recently started using WHMCS and am using 8.2.1 on Linux : I did get that situation when a client ordered a hosting plan and WHMCS automatically set it up : the www zone would not work (ie default Plesk page "no such virtualhost is installed") whereas the name worked without www. I recreated the domain hosting myself in Plesk but therefore confirm the issue. Should we open up a bug thread to have it checked ? 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted February 18, 2008 Author Share Posted February 18, 2008 I think I finally figured this out. Login to Plesk Click "Server" Click "DNS Settings" Click "Add New Record" Choose "CNAME" under record type Enter "www" in "Enter Domain Name" Enter "<domain>" in "Enter Canonical Name" Hit OK Seems to have worked 0 Quote Link to comment Share on other sites More sharing options...
magga Posted February 18, 2008 Share Posted February 18, 2008 Ah yes, come to think of it now that's what I did when I set it up ! Sorry, I forgot about this ! 0 Quote Link to comment Share on other sites More sharing options...
dsaunier Posted February 20, 2008 Share Posted February 20, 2008 So does that mean we'd have to follow that manual procedure for each hosting opened by WHMCS ? If that's so I'll register a new suggestion... 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted February 21, 2008 Author Share Posted February 21, 2008 No, it'll affect any accounts setup from the time you made those changes. You wont need to do it to each account. 0 Quote Link to comment Share on other sites More sharing options...
bin_asc Posted April 17, 2008 Share Posted April 17, 2008 When creating manually the clients in Plesk, by default, the www. is checked. That`s why it didn`t create on automatic setup. 0 Quote Link to comment Share on other sites More sharing options...
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