Module stripe error , Random capture error

[Son123231]

Hello, I have a problem where stripe sometimes has uncaptured payments. Normally, when a customer successfully pays, the stripe module will initialize normally, but randomly there will be some orders where we have to capture that payment manually. I tried contacting stripe team they said need to change capture code "manual" to "automatich" in module code however stripe has encrypted their modules,

- I noticed in webhook other active orders have enough 4 POST confirm, intent and capture, but 1 POST it does not write anything
it will look like this (in order from bottom to top
/v1/payment_intents/id ( pi....) capture
/v1/payment_intents/id ( pi....)
/v1/payment_intents/id ( pi....)confirm
/v1/payment_intents/
- For inactive orders, there are only 2 POST respectively:
/v1/payment_intents/id ( pi....)confirm
/v1/payment_intents/

This happens randomly and confuses me, one more thing if I capture manually it will add 1 POST
/v1/payment_intents/id ( pi....) capture
however there will be none
/v1/payment_intents/id ( pi....)

If I capture manually on stripe dashboard all other modules will not work, and if I do so will future payments ( recurring will work, I tried adding transaction id to user account but not sure if it will work. If anyone has encountered this problem please discuss

[WHMCS John]

Hi @Son123231,

Please see your cross-post where I've provided information and troubleshooting advice.

On 10/19/2025 at 9:40 AM, Son123231 said:

If I capture manually on stripe dashboard all other modules will not work, and if I do so will future payments ( recurring will work, I tried adding transaction id to user account but not sure if it will work

To record a transaction manually in WHMCS and trigger automation, see these steps: https://docs.whmcs.com/billing-and-invoicing/invoice-management/#add-payment