MikeDVB Posted February 12, 2008 Share Posted February 12, 2008 I had this issue today - a client signed up to register a domain and hosting with me, got thru the entire process and messed up on the creating an account part. When they tried to go back thru it, it told them that the domain was already registered with me and wouldn't let them proceed. The domain shows up in the database thru phpMyAdmin but does *not* show up in WHMCS anywhere. I have a copy of an e-mail the system sent out: A new order has been placed. Date/Time: 11/02/2008 17:08:34 Order ID: 34 Client ID: Product/Service: Personal Plan Domain: **********.com First Payment Amount: $2.63 Recurring Amount: $2.63 Billing Cycle: Monthly And you will see it does not have a client ID, it was sent to my records mailbox (meaning sent to the client as well) but is not in the WHMCS email log either. This is tremendously strange and if an admin wants to check it out you're more than welcome. PM me Mike 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted February 12, 2008 WHMCS Developer Share Posted February 12, 2008 Does the client appear in the table? Did they put any ' or " in their details? Is magic quotes on your server? 0 Quote Link to comment Share on other sites More sharing options...
arhost Posted February 12, 2008 Share Posted February 12, 2008 I had exactly the same issue. Matt said this has been fixed in 3.6. You will only find the order details (invoice,hosting,domain) in the database they will not be linked to a client. You’ll need to manually link them to your client, once he/she place their new order and tell them not to enter any apostrophe ( ‘ ,” ) when placing their order and once you have linked the old order ,cancel that order. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
MikeDVB Posted February 12, 2008 Author Share Posted February 12, 2008 Does the client appear in the table?Did they put any ' or " in their details? Is magic quotes on your server? Their company name has a ' in it. I just upgraded to 3.60 tonight does this resolve the ' and " issue? magic_quotes_gpc is on magic_quotes_runtime is off magic_quotes_sybase is off I can turn it off if necessary. Mike 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 12, 2008 WHMCS CEO Share Posted February 12, 2008 3.6 will resolve the issue. Matt 0 Quote Link to comment Share on other sites More sharing options...
MikeDVB Posted February 12, 2008 Author Share Posted February 12, 2008 Ok thank you. Mike 0 Quote Link to comment Share on other sites More sharing options...
DigitalEnigma Posted February 12, 2008 Share Posted February 12, 2008 Hi, We've seen this too with 3.5.1, the client was actually created in the database in a fashion, they were assigned a client ID of 0 and needed their details completing. We then re-linked the relevant items to the client to fix the order/packages and have it all show back up in WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
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