webresellers Posted February 8, 2008 Share Posted February 8, 2008 When viewing a ticket from a non-customer, there is just a red x in the left box, but the email address, and no block email dialog is missing. ...or at least it looked totally different in 3.5.1. Note, already downloaded and applied the supporttickets.zip from the thread in the forums, still not working 100%. Link to comment Share on other sites More sharing options...
chickendippers Posted February 8, 2008 Share Posted February 8, 2008 Perhaps best to open a ticket rather than post here? Link to comment Share on other sites More sharing options...
PPH Posted February 8, 2008 Share Posted February 8, 2008 Perhaps best to open a ticket rather than post here? Actually I wish more people did both. That way others can see if there is a problem that they may be experiencing or should look for along with notifying support for help. Link to comment Share on other sites More sharing options...
webresellers Posted February 8, 2008 Author Share Posted February 8, 2008 I typically open a ticket if I am the only one having the issue. I wanted to see if anyone else noticed this issue. If I am the only one, I will typically reupload all or some of the code again just in case there was a error durring the upload I didn't catch. Link to comment Share on other sites More sharing options...
dutchnet Posted February 8, 2008 Share Posted February 8, 2008 Seems to be working fine in our installation of 3.6, the email adress, Block Sender and the Red Cross are there in full view Link to comment Share on other sites More sharing options...
Si Posted February 9, 2008 Share Posted February 9, 2008 Actually this is happening to me too, but its not just limited to non-customers, it is happening to 'some' clients tickets. Most appear ok and as normal, but I have one particular customer who has sent me several tickets since the 3.6 upgrade and all of his tickets are missing his name. Red X and the word 'client' is all that appears. I'm waiting on a reply from him. I'm trying to find out how he is sending me the tickets, ie via a particular browser, or email client. Will update as soon as I know. It does appear to be a problem though in 3.6 which I wouldn't know about if I didn't have this particular customer submitting tickets at this time. It may appear ok to others at present, but may appear later. Si Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 9, 2008 WHMCS CEO Share Posted February 9, 2008 This was reported & fixed here: http://forum.whmcs.com/showthread.php?t=8850 Matt Link to comment Share on other sites More sharing options...
Si Posted February 9, 2008 Share Posted February 9, 2008 This was reported & fixed here: http://forum.whmcs.com/showthread.php?t=8850 Matt Thanks Matt. All sorted! Si Link to comment Share on other sites More sharing options...
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