Department required to create ticket API, by default none exists

[Kuhl, Rubens]

A fresh new install of WHMCS (tested with 8.11) doesn't create support departments for tickets, not even the "1" one. But create ticket API requires a support department ID... any way to handle this from a practical standpoint ? Should WHMCS change that in the API for not being mandatory, perhaps ? 

[WhmTools]

You can create departments from the whmcs admin

Go to <your-whmcs-url>/admin/configticketdepartments.php

Then you can assign ticket to a any department of your choice. 

[Kuhl, Rubens]

On 8/12/2024 at 4:16 AM, WhmTools said:

You can create departments from the whmcs admin

Go to <your-whmcs-url>/admin/configticketdepartments.php

Then you can assign ticket to a any department of your choice. 

Sure, but from the API ? 

[WhmTools]

yes

https://developers.whmcs.com/api-reference/openticket/

see we can provide a department id here.

[Kuhl, Rubens]

On 8/24/2024 at 9:44 AM, WhmTools said:

yes

https://developers.whmcs.com/api-reference/openticket/

see we can provide a department id here.

But that's for creating the ticket, not the department. The issue is when no such department exists, which is the default setting. 

 

[DennisHermannsen]

Creating a ticket using any method would assume you already have a ticket department.
Just like accepting an order would assume you have an order to accept. Deleting a user would assume you have a user.

Installing WHMCS does not configure any support departments by default, just like it doesn't provide any placeholder products or users.

[twhiting9275]

You need to create the departments when you setup WHMCS. That's not going to be done 'automatically' for you. 

Each business has it's own needs, so it's up to the business admin to setup the software to meet those needs. That includes support departments.

[Kuhl, Rubens]

16 minutes ago, twhiting9275 said:

You need to create the departments when you setup WHMCS. That's not going to be done 'automatically' for you. 

Each business has it's own needs, so it's up to the business admin to setup the software to meet those needs. That includes support departments.

I agree with that, but that API should follow that and have department as optional parameter, not a required one. 

Or, the initial setup should mandate setting up a department. 

It just needs to be consistent. 

 

[twhiting9275]

No, the admin just needs to setup the department.. That's all. it's not that complicated. You're vastly overthinking this.

 

[DennisHermannsen]

1 hour ago, Kuhl, Rubens said:

I agree with that, but that API should follow that and have department as optional parameter, not a required one. 

And place the ticket in what department?