PropioWeb.com Posted January 25, 2008 Share Posted January 25, 2008 What's the best course of action to get the invoices and system back to working the way they are supposed to? Should I cancel/delete his original order and start over? 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted January 26, 2008 Share Posted January 26, 2008 create a new subscription and just enter the subscription # in this product area 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted January 26, 2008 Share Posted January 26, 2008 I think WHMCS will update the subscription # if you simply have the client create a new subscription on the next due date. Matt can you confirm that? 0 Quote Link to comment Share on other sites More sharing options...
mrprez Posted January 26, 2008 Share Posted January 26, 2008 I'm not Matt, but I can confirm that this will be the case. John 0 Quote Link to comment Share on other sites More sharing options...
PropioWeb.com Posted January 30, 2008 Author Share Posted January 30, 2008 I think WHMCS will update the subscription # if you simply have the client create a new subscription on the next due date. Matt can you confirm that? Ok, so how do I create the new subscription? PayPal? WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted January 30, 2008 Share Posted January 30, 2008 When they pay PayPal will create a new subscription. 0 Quote Link to comment Share on other sites More sharing options...
PropioWeb.com Posted January 30, 2008 Author Share Posted January 30, 2008 Ok, but how would I go about setting up the payment? WHMCS or PayPal? Do I setup a new order in WHMCS or create an invoice in PayPal? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted January 30, 2008 WHMCS CEO Share Posted January 30, 2008 The next invoice from WHMCS will contain a PayPal Subscription button Matt 0 Quote Link to comment Share on other sites More sharing options...
PropioWeb.com Posted January 30, 2008 Author Share Posted January 30, 2008 Is this automatic or do I have to erase the current subscription ID? 0 Quote Link to comment Share on other sites More sharing options...
jaytyn Posted February 1, 2008 Share Posted February 1, 2008 In the new version 3.5.1, how do I re-create a subscription? I have removed the old subscription number (cancelled) and it is set to monthly in the products screen, but when the customer clicks the PayPal button, it just goes to pay the invoice, and will not setup a subscription??? (I have forced subscriptions ticked in the payment gateway settings) 0 Quote Link to comment Share on other sites More sharing options...
ckh Posted February 1, 2008 Share Posted February 1, 2008 I believe it will only start a subscription if the payment is made on or before the due date. If made after, it will just be a one time payment and it will need to be paid the following month before the due date runs out. 0 Quote Link to comment Share on other sites More sharing options...
bendobson Posted February 1, 2008 Share Posted February 1, 2008 I am having this problem too, customer deleted the subscription, and no matter what i try i cannot get a button to appear to re subscribe again 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted February 1, 2008 WHMCS Developer Share Posted February 1, 2008 Hi, Have you removed the subscription id from the client profile? 0 Quote Link to comment Share on other sites More sharing options...
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