Overdue email being sent out despite settings to not send

[vschris]

I have a client, who pays manually, to whom I do not want to send overdue invoice reminders. I have the setting 'overdue notices' toggled off in their client profile tab but the overdue email is still going out.

Why is this? Is there somewhere else this needs to be set as well?

WHMCS 8.9.0

Thank you.

 

[vschris]

PS it looks like the attached

[leemahoney3]

Are you on about the First, Second and Third overdue notices after an invoice is due, or do you mean invoice payment reminders?

[vschris]

The email is going out everyday  saying "Credit Card Payment Due".  

[leemahoney3]

I think what's happening is the invoices are set to Credit/Debit card but the client has none on file. Therefore when the automation happens and it tries to capture payment, it cannot and sends the "Credit Card Payment Due" email.

This is not an overdue notice. It's a notice that a payment was attempted but no card details were on file.

[vschris]

That makes sense. I have now marked the invoice as paid as they paid manually and I have also changed the payment method. We'll see what happens next month.

Many thanks for the reply.