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Automatic termination after unsuspended account. Why?


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Hi, on my platform of whmcs a client has paid the invoice for hosting service in the suspension period. After the payment, I unsuspended his account and all was good. After few days, the account was terminated automatically. How could this happen? It deleted the website from my server and everything is lost. I don t have a backup made for his website. Is there any way we can recover his website before termination? Please help, it is very important... Also, the whmcs does not synchronise with the whm server.  Why?

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