Password Reset is being sent to the wrong user/client

[mrtechnik]

Hello,

I have the following:

Client 1 = ID 96
User 1 - ID 95
Client 2 = ID 97
User 2 = ID 96

When Client 2 requests a password reset or I initiate it within the admin for User 2 is sends the requests to Client 1/User 1.

Has anyone had this issue, too, and has anyone found a fix for it?

[leemahoney3]

7 hours ago, WeaveStudios said:

Hello,

I have the following:

Client 1 = ID 96
User 1 - ID 95
Client 2 = ID 97
User 2 = ID 96

When Client 2 requests a password reset or I initiate it within the admin for User 2 is sends the requests to Client 1/User 1.

Has anyone had this issue, too, and has anyone found a fix for it?

Password reset should go to the email address for the user, not the client. Is it possible User 2's email address is the same as User 1/Client 1?

[mrtechnik]

It is very strange, but the email addresses are entirely different. One being a Hotmail and the other being a Gmail email.

[mrtechnik]

Apparently, the issue was due to outdated email templates. I never saw an update to them.

[Evolve Web Hosting]

1 hour ago, WeaveStudios said:

Apparently, the issue was due to outdated email templates. I never saw an update to them.

Could you post which templates / changes needed updating, or a link on the WHMCS site to them? I want to double check our templates now that I'm seeing this post. Thanks!