sol2010 Posted May 24, 2023 Share Posted May 24, 2023 (edited) Hi all If this feature already exists, I appear to have missed it - please enlighten me. If - as I suspect - this feature is not currently available - I would welcome suggestions / ideas on how to achieve it The feature I am after: I want the ability to send a specified number of reminder emails (e.g. 3 in total, one every two days) when I set a specific ticket status For example: "Ticket 123XYZ - We are awaiting your reply" ...lorem ipsum.... details of the last message..." This basically should behave in a similar manner to the billing reminders... so the ability to modify the text for each reminder would be useful, but not essential. How can I do that? As an example, Zendesk allows this feature here: https://support.zendesk.com/hc/en-us/articles/4910920686618-How-can-I-create-reminders-on-tickets-that-are-on-hold- @leemahoney3 - Can you assist with this? Edited May 24, 2023 by sol2010 0 Quote Link to comment Share on other sites More sharing options...
sol2010 Posted May 24, 2023 Author Share Posted May 24, 2023 Yes, I know about I know about https://docs.whmcs.com/Support_Ticket_Escalations, but that's is not quite capable because we can't include the last reply in it. 0 Quote Link to comment Share on other sites More sharing options...
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