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Ticket Reminder Emails per x days


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Hi all

If this feature already exists, I appear to have missed it - please enlighten me.

If - as I suspect - this feature is not currently available - I would welcome suggestions / ideas on how to achieve it 

The feature I am after:

I want the ability to send a specified number of reminder emails (e.g. 3 in total, one every two days) when I set a specific ticket status

For example: 

    "Ticket 123XYZ - We are awaiting your reply"

        ...lorem ipsum....  details of the last message..."


This basically should behave in a similar manner to the billing reminders... so the ability to modify the text for each reminder would be useful, but not essential.

How can I do that?  


As an example, Zendesk allows this feature here: https://support.zendesk.com/hc/en-us/articles/4910920686618-How-can-I-create-reminders-on-tickets-that-are-on-hold-


@leemahoney3 - Can you assist with this?






Edited by sol2010
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