techwthquestion Posted May 5, 2023 Share Posted May 5, 2023 When customer submit the ticket whmcs, in the admin area I want to see the text ticket added from whmcs. can I get some help on this please 0 Quote Link to comment Share on other sites More sharing options...
pRieStaKos Posted May 6, 2023 Share Posted May 6, 2023 Please explain the expectation, as it’s not very clear what you want. I cannot understand 0 Quote Link to comment Share on other sites More sharing options...
techwthquestion Posted May 6, 2023 Author Share Posted May 6, 2023 When client submit ticket from client rea I want to add line in the support ticket This ticket created via whmcs. 0 Quote Link to comment Share on other sites More sharing options...
pRieStaKos Posted May 6, 2023 Share Posted May 6, 2023 You can use TicketOpen hook and then UpdateTicket API to update the message. The other options is more complicated. You can set a customfield, visible only to admins and update them (boolean), edit the admin ticket template and set an if check to display the message you want, under the IP address. 0 Quote Link to comment Share on other sites More sharing options...
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