Form send ticket to email instead of the support department directly?

[alanccw]

Hi,

I have an email support@gmail.com. I then create a support department with this mailbox, and receive the messages via Google OAuth POP3. 

Now I find if the user submit the ticket via the form, such as https://www.datanumen.com/customer/submitticket.php?step=2&deptid=3, then the ticket will go to the support department directly, instead of sending to the email support@gmail.com

Is there a way to always make the ticket send to the mailbox first? I want to let Google Spam Filter to filter out the spam emails, and then the suppport department receive the remaining emails back to WHMCS system?

[Takito]

After submitting the ticket via your website you suggest it should not appear as a ticket anywhere, instead sending email to gmail and then import it from there to create a ticket? I don't think this is possible, it doesn't make much sense.

 

[alanccw]

Yes, by doing so, I can utilize the anti-spam filter in Gmail to filter out some spam emails automatically. in WHMCS, there is anti-spam filter as good as Gmail.