jayjay Posted April 18, 2022 Share Posted April 18, 2022 Hi all, We're unfortunately receiving orders from clients who within a few minutes dispute the payment causing us a lot of trouble/admin time - is there any way we can block these client accounts from ordering again? I can't seem to find a native solution which allows this. Thanks in advance 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted April 18, 2022 Share Posted April 18, 2022 You can block they IP 0 Quote Link to comment Share on other sites More sharing options...
jayjay Posted April 18, 2022 Author Share Posted April 18, 2022 3 hours ago, wsa said: You can block they IP Thanks, a lot of these clients are residential and hence don't come back with the same IP - however they use the same account to make purchases. Essentially I'd like to block them from ordering completely, or alternatively setup an invoice on their account - which if not paid, doesn't allow any new orders. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted April 18, 2022 Share Posted April 18, 2022 Can you use MaxMind or another fraud prevention tool there and create rule(s) that work for you to deny the orders? https://support.maxmind.com/hc/en-us/articles/4408801942811-Use-Custom-Rules-and-Dispositions 0 Quote Link to comment Share on other sites More sharing options...
jayjay Posted April 18, 2022 Author Share Posted April 18, 2022 42 minutes ago, evolve hosting said: Can you use MaxMind or another fraud prevention tool there and create rule(s) that work for you to deny the orders? https://support.maxmind.com/hc/en-us/articles/4408801942811-Use-Custom-Rules-and-Dispositions Will give it a shot - unfortunately a lot of our orders come from Asia which typically get classified as fraud pretty quickly 0 Quote Link to comment Share on other sites More sharing options...
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