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Blocking specific clients from ordering


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Hi all,

We're unfortunately receiving orders from clients who within a few minutes dispute the payment causing us a lot of trouble/admin time - is there any way we can block these client accounts from ordering again? I can't seem to find a native solution which allows this.

Thanks in advance

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3 hours ago, wsa said:

You can block they IP

Thanks, a lot of these clients are residential and hence don't come back with the same IP - however they use the same account to make purchases. Essentially I'd like to block them from ordering completely, or alternatively setup an invoice on their account - which if not paid, doesn't allow any new orders.

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42 minutes ago, evolve hosting said:

Can you use MaxMind or another fraud prevention tool there and create rule(s) that work for you to deny the orders?


Will give it a shot - unfortunately a lot of our orders come from Asia which typically get classified as fraud pretty quickly

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