Market Connect - Certificate renewal date changed after early renewal

[ZeroGravity]

I have noticed this when renewing RapidSSL certificates issued through Market Connect. Not sure if it is happening with others.

If a client renews their RapidSSL certificate before the existing renewal date the certificate expiry date is set to the date they renewed the certificate. It doesn't add 12 months to the existing expiry date like with domains and hosting etc. This effectively removes two weeks they paid for from the existing certificate. As an example a client just renewed their certificate two weeks early.
Certificate Expiry Date: 2021-11-17
Renewal Date: 2021-11-16
Date Renewed: 2021-11-02
New Certificate Expiry Date: 2022-11-02

Is this a bug in the system? Why isn't 12 months being added to the certificate expiry date?

Thanks
Darren Burns

[Remitur]

Certificate renewals need to be managed in a different way to keep this sort of "grace period" upon renewal, otherwise the renewal is normally managed as a brand new certificate order.

I guess that WHMCS manages it in the second way... so it's not properly a bug, it's just a feature that is not provided.

Open a feature request and, in few years, they will implement it... 🤣

Edited November 2, 2021 by Remitur

[ZeroGravity]

Bugger!! Thanks for the reply @Remitur. I switched from using eNom for certificates because Market Connect looked easier to implement. Out of the pot and into the fire. 😞

How do people manage this keep a semblance of the grace period?

Edited November 4, 2021 by ZeroGravity