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[From the Blog] Creating an Effective Knowledgebase 4: Taking It Further

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So far, this series has covered the basics of knowledgebases, how to select your content, and how to turn that content into great knowledgebase articles. In the last part, you'll see some ideas for how you can go that extra mile and really make your content pop, making it more valuable to your customers and staff. The Right FormatFormatting can be a major part of whether a page is useful. It's hard to find things on a page if it's all in one block of text, and it's not much better if the way...

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