turn off support autoresponder for specific customer

[sol2010]

I have a few specific customers (VIPs) who always moan about the support ticket autoresponder.   It would be great if I could disable the support autoresponder just for a few customers - but keep it on for all the others.

Anyone know a way to turn off the email autoresponder on a per customer basis?  

Happy to have this as a hook if needed.

 

Alternatively, is there a way to "assign a support department" to specific customers (e.g. a VIP department that has no autoresponder but that only accepts emails from specific customers - as determined by their email addresses.)

 

 

 

Edited July 28, 2021 by sol2010

[steven99]

NotificationPreSend might work for this and just do an abort exception if the client is a VIP .

[sol2010]

43 minutes ago, steven99 said:

NotificationPreSend might work for this and just do an abort exception if the client is a VIP .

Thank you - that is helpful. 

So now I need to write the additional code to search for the client id e.g.  (simplified)  

1) get the submission email address and search for any related client ID 

2)  if client id exists and is in array { 123, 456, 789} (I guess I can manually add these) - then don't send the notification , else send per usual.

Also - I assume that this hook NotificationPreSend will not have any affect on the actual support ticket backwards and forwards ?

 

[steven99]

I would go off a client custom field so it could be dynamic and no hard coding of ids.     You would need to check what the notification is and if it is auto response then abort and if not just continue.