Problem with Manual Update

[blakeh]

So upgrade 3 diff installs of WHMCS, first two go fine. Doing it manually.

The last two we're going from 8.1 to 8.2.1.  First one went fine, but on the last one, when trying to run the install/update script it just keeps telling me that the install folder needs deleted, but if I delete it, it errors out that the db is still version 8.1 and the installed software is 8.2.1.

Tried turning on display errors, that changed nothing.

Any ideas? I've never run into this, and the one that I did right before this one is nearly identical config and system, so not sure what's different.

Thanks.

 

EDIT: ok, never mind, figured out the issue, I was trying to call the install folder like it was located in my admin folder. Just not sure why it wouldn't say "file not found"?  So I chased red herring of an broken install folder.

Edited July 20, 2021 by blakeh

[HostingMe]

It sounds like the database didn't update with the script. I had an issue similar to this and the fix was the following:

- Go to: yourWHMCS.com/install
- Follow the on screen prompts which should update the database
- Once you get the success message, delete the 'install' directory on your web server

Here's WHMCS support doc for what helped in our case: https://help.whmcs.com/m/updating/l/1136003-resolving-a-down-for-maintenance-message

[blakeh]

I found the issue. I was trying to invoke the script from the wrong URL, I was trying to access it from whmcs.com/admin/install instead of whmcs.com/install

I just got hung up on the security warning, because it didn't actually say that the folder doesn't exist.

Now everything fine.  Just a wrong URL.

10 years with the software, but I just don't want to mess with the auto updater yet.