DanJ Posted June 22, 2021 Share Posted June 22, 2021 Updating from 8.1.3 to 8.2 and been stuck on performing update for hours now, have tried updating manually via /install and this just fails with an "Ooops! Something went wrong and we couldn't process your request." with following error in logfile... [2021-06-22T17:52:26.374076+01:00][WHMCS Installer] DEBUG: Installer bootstrapped [] [2021-06-22T17:52:26.429674+01:00][WHMCS Installer] INFO: Applying incremental updates to existing installation [] [2021-06-22T17:52:26.616233+01:00][WHMCS Installer] ERROR: ReflectionException: Class remoteAuth does not exist in /var/www/www.deck8.net/html/vendor/illuminate/container/Container.php:805 Stack trace: #0 /var/www/www.deck8.net/html/vendor/illuminate/container/Container.php(805): ReflectionClass->__construct() #1 /var/www/www.deck8.net/html/vendor/illuminate/container/Container.php(687): Illuminate\Container\Container->build() #2 /var/www/www.deck8.net/html/vendor/illuminate/container/Container.php(633): Illuminate\Container\Container->resolve() #3 /var/www/www.deck8.net/html/vendor/illuminate/support/Facades/Facade.php(261): Illuminate\Container\Container->make() #4 /var/www/www.deck8.net/html/vendor/whmcs/whmcs-foundation/lib/User/User.php(0): Illuminate\Support\Facades\Facade::__callStatic() #5 /var/www/www.deck8.net/html/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\User\User->runPostLoginEvents() #6 /var/www/www.deck8.net/html/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\Authentication\AuthManager->login() #7 /var/www/www.deck8.net/html/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Authentication\AuthManager->user() #8 /var/www/www.deck8.net/html/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic() #9 /var/www/www.deck8.net/html/install/install.php(0): logActivity() #10 {main} Next Illuminate\Contracts\Container\BindingResolutionException: Target class [remoteAuth] does not exist. in /var/www/www.deck8.net/html/vendor/illuminate/container/Container.php:807 Stack trace: #0 /var/www/www.deck8.net/html/vendor/illuminate/container/Container.php(687): Illuminate\Container\Container->build() #1 /var/www/www.deck8.net/html/vendor/illuminate/container/Container.php(633): Illuminate\Container\Container->resolve() #2 /var/www/www.deck8.net/html/vendor/illuminate/support/Facades/Facade.php(261): Illuminate\Container\Container->make() #3 /var/www/www.deck8.net/html/vendor/whmcs/whmcs-foundation/lib/User/User.php(0): Illuminate\Support\Facades\Facade::__callStatic() #4 /var/www/www.deck8.net/html/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\User\User->runPostLoginEvents() #5 /var/www/www.deck8.net/html/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\Authentication\AuthManager->login() #6 /var/www/www.deck8.net/html/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Authentication\AuthManager->user() #7 /var/www/www.deck8.net/html/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic() #8 /var/www/www.deck8.net/html/install/install.php(0): logActivity() #9 {main} [] 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 22, 2021 WHMCS Support Manager Share Posted June 22, 2021 Hi @DanJ, This error indicates that the extract/copy of the new 8.2 files was unsuccessful. Please review the last entry in the tblupdatelog table at the time of update for more details on the root cause. To resolve, please upload the files manually and then run the install.php scirpt in your browser. Detailed instructions are here: https://docs.whmcs.com/Updating#For_a_Full_Release_Version 1 Quote Link to comment Share on other sites More sharing options...
paulie Posted June 24, 2021 Share Posted June 24, 2021 I held off on performing an upgarde a few days ago and I decided to perform upgrade today. This is what I got after about 15sec Then after trying again as requested I got Then after removing install folder i get No my WHMCS is down and out and completely broken. Any suggestions? 0 Quote Link to comment Share on other sites More sharing options...
paulie Posted June 24, 2021 Share Posted June 24, 2021 I had to do a manual update in the end which processed the update fine. Interesting no problems reported in the tblupdatelog 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 28, 2021 WHMCS Support Manager Share Posted June 28, 2021 Hi @paulie, I'm sorry to hear you encountered an error during the update process. Please refer to this guide for assistance troubleshooting the underlying cause: https://help.whmcs.com/m/updating/l/1421137-troubleshooting-a-fatal-error-occurred-while-fetching-the-update-error To complete the update process and resolve the Down For Maintenance Error, please follow the steps in this guide:https://help.whmcs.com/m/updating/l/1136003-resolving-a-down-for-maintenance-message 0 Quote Link to comment Share on other sites More sharing options...
vpcvishnu Posted July 15, 2021 Share Posted July 15, 2021 I am also having the same issue. double confirmed the installation files. But still getting the error. /www/wwwroot/*****.cloud/vendor/illuminate/container/Container.php(805): ReflectionClass->__construct() #1 /www/wwwroot/*****.cloud/vendor/illuminate/container/Container.php(687): Illuminate\Container\Container->build() #2 /www/wwwroot/*****.cloud/vendor/illuminate/container/Container.php(633): Illuminate\Container\Container->resolve() #3 /www/wwwroot/*****.cloud/vendor/illuminate/support/Facades/Facade.php(261): Illuminate\Container\Container->make() #4 /www/wwwroot/*****.cloud/vendor/whmcs/whmcs-foundation/lib/User/User.php(0): Illuminate\Support\Facades\Facade::__callStatic() #5 /www/wwwroot/*****.cloud/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\User\User->runPostLoginEvents() #6 /www/wwwroot/*****.cloud/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\Authentication\AuthManager->login() #7 /www/wwwroot/*****.cloud/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Authentication\AuthManager->user() #8 /www/wwwroot/*****.cloud/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic() #9 /www/wwwroot/*****.cloud/install/install.php(0): logActivity() #10 {main} Next Illuminate\Contracts\Container\BindingResolutionException: Target class [remoteAuth] does not exist. in /www/wwwroot/*****.cloud/vendor/illuminate/container/Container.php:807 Stack trace: #0 /www/wwwroot/*****.cloud/vendor/illuminate/container/Container.php(687): Illuminate\Container\Container->build() #1 /www/wwwroot/*****.cloud/vendor/illuminate/container/Container.php(633): Illuminate\Container\Container->resolve() #2 /www/wwwroot/*****.cloud/vendor/illuminate/support/Facades/Facade.php(261): Illuminate\Container\Container->make() #3 /www/wwwroot/*****.cloud/vendor/whmcs/whmcs-foundation/lib/User/User.php(0): Illuminate\Support\Facades\Facade::__callStatic() #4 /www/wwwroot/*****.cloud/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\User\User->runPostLoginEvents() #5 /www/wwwroot/*****.cloud/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\Authentication\AuthManager->login() #6 /www/wwwroot/*****.cloud/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Authentication\AuthManager->user() #7 /www/wwwroot/*****.cloud/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic() #8 /www/wwwroot/*****.cloud/install/install.php(0): logActivity() #9 {main} [] There are no entries in the tblupdatelog table as well 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 22, 2021 WHMCS Support Manager Share Posted July 22, 2021 @vpcvishnu, Can you please share the full error message you're seeing. Looks like that might just be file paths from the stack trace, but the error at the beginning is omitted. 0 Quote Link to comment Share on other sites More sharing options...
Tampa Posted October 29, 2021 Share Posted October 29, 2021 This is still happening even when removing all previous files from the webroot and putting the new version on there. Upgrades from 8.2.1 to 8.3.1 don't seem to work for some reason. I also checked that supposed file and there really is no class in that, there hasn't ever been that class in there, I checked my backups. I found the library as well and searched the commit history and no mention of anything remotely like that class that is supposedly missing. I can't follow the stacktrace any further due to the encryption, so that's now in your ballpark to fix up or perhaps finally create an update process that more gracefully handles issues. Been going on for a while that I had to manually install each update which is a big hassle in itself and having to review the entire update log each time to make sure nothing failed isn't fun. 0 Quote Link to comment Share on other sites More sharing options...
Aljaz S. Posted October 31, 2021 Share Posted October 31, 2021 On 10/29/2021 at 6:48 PM, Tampa said: This is still happening even when removing all previous files from the webroot and putting the new version on there. Upgrades from 8.2.1 to 8.3.1 don't seem to work for some reason. I also checked that supposed file and there really is no class in that, there hasn't ever been that class in there, I checked my backups. I found the library as well and searched the commit history and no mention of anything remotely like that class that is supposedly missing. I can't follow the stacktrace any further due to the encryption, so that's now in your ballpark to fix up or perhaps finally create an update process that more gracefully handles issues. Been going on for a while that I had to manually install each update which is a big hassle in itself and having to review the entire update log each time to make sure nothing failed isn't fun. Can confirm the same issue. Same versions (from, to). 0 Quote Link to comment Share on other sites More sharing options...
ClanHost Support Posted November 22, 2021 Share Posted November 22, 2021 I have the same Issue. We have detected that you are currently running WHMCS Version 8.1.3. This update process will upgrade your installation to 8.3.1. Quote [2021-11-22T00:35:30.668744+00:00][WHMCS Installer] DEBUG: Installer bootstrapped [] [2021-11-22T00:35:33.073832+00:00][WHMCS Installer] DEBUG: Installer bootstrapped [] [2021-11-22T00:35:33.156310+00:00][WHMCS Installer] INFO: Previous install detected [] [2021-11-22T00:35:33.157277+00:00][WHMCS Installer] DEBUG: An upgrade from 8.1.3-release.1 to 8.3.1-release.1 will be attempted. [] [2021-11-22T00:35:36.702976+00:00][WHMCS Installer] DEBUG: Installer bootstrapped [] [2021-11-22T00:35:36.788868+00:00][WHMCS Installer] INFO: Applying incremental updates to existing installation [] [2021-11-22T00:35:36.859480+00:00][WHMCS Installer] ERROR: ReflectionException: Class remoteAuth does not exist in /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php:805 Stack trace: #0 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(805): ReflectionClass->__construct('remoteAuth') #1 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(687): Illuminate\Container\Container->build('remoteAuth') #2 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(633): Illuminate\Container\Container->resolve('remoteAuth', Array) #3 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): Illuminate\Container\Container->make('remoteAuth') #4 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/User/User.php(0): Illuminate\Support\Facades\Facade::__callStatic('make', Array) #5 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\User\User->runPostLoginEvents() #6 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\Authentication\AuthManager->login(Object(WHMCS\User\User)) #7 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Authentication\AuthManager->user() #8 /home/clanhost/public_html/whmcs/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic('user', Array) #9 /home/clanhost/public_html/whmcs/install/install.php(0): logActivity('An upgrade from...') #10 {main} Next Illuminate\Contracts\Container\BindingResolutionException: Target class [remoteAuth] does not exist. in /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php:807 Stack trace: #0 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(687): Illuminate\Container\Container->build('remoteAuth') #1 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(633): Illuminate\Container\Container->resolve('remoteAuth', Array) #2 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): Illuminate\Container\Container->make('remoteAuth') #3 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/User/User.php(0): Illuminate\Support\Facades\Facade::__callStatic('make', Array) #4 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\User\User->runPostLoginEvents() #5 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\Authentication\AuthManager->login(Object(WHMCS\User\User)) #6 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Authentication\AuthManager->user() #7 /home/clanhost/public_html/whmcs/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic('user', Array) #8 /home/clanhost/public_html/whmcs/install/install.php(0): logActivity('An upgrade from...') #9 {main} [] [2021-11-22T00:35:41.035361+00:00][WHMCS Installer] DEBUG: Installer bootstrapped [] [2021-11-22T00:35:41.120239+00:00][WHMCS Installer] INFO: Applying incremental updates to existing installation [] [2021-11-22T00:35:41.195840+00:00][WHMCS Installer] ERROR: ReflectionException: Class remoteAuth does not exist in /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php:805 Stack trace: #0 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(805): ReflectionClass->__construct('remoteAuth') #1 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(687): Illuminate\Container\Container->build('remoteAuth') #2 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(633): Illuminate\Container\Container->resolve('remoteAuth', Array) #3 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): Illuminate\Container\Container->make('remoteAuth') #4 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/User/User.php(0): Illuminate\Support\Facades\Facade::__callStatic('make', Array) #5 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\User\User->runPostLoginEvents() #6 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\Authentication\AuthManager->login(Object(WHMCS\User\User)) #7 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Authentication\AuthManager->user() #8 /home/clanhost/public_html/whmcs/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic('user', Array) #9 /home/clanhost/public_html/whmcs/install/install.php(0): logActivity('An upgrade from...') #10 {main} Next Illuminate\Contracts\Container\BindingResolutionException: Target class [remoteAuth] does not exist. in /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php:807 Stack trace: #0 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(687): Illuminate\Container\Container->build('remoteAuth') #1 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(633): Illuminate\Container\Container->resolve('remoteAuth', Array) #2 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): Illuminate\Container\Container->make('remoteAuth') #3 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/User/User.php(0): Illuminate\Support\Facades\Facade::__callStatic('make', Array) #4 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\User\User->runPostLoginEvents() #5 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\Authentication\AuthManager->login(Object(WHMCS\User\User)) #6 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Authentication\AuthManager->user() #7 /home/clanhost/public_html/whmcs/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic('user', Array) #8 /home/clanhost/public_html/whmcs/install/install.php(0): logActivity('An upgrade from...') #9 {main} [] [2021-11-22T00:35:49.051038+00:00][WHMCS Installer] DEBUG: Installer bootstrapped [] [2021-11-22T00:35:49.139273+00:00][WHMCS Installer] INFO: Applying incremental updates to existing installation [] [2021-11-22T00:35:49.211478+00:00][WHMCS Installer] ERROR: ReflectionException: Class remoteAuth does not exist in /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php:805 Stack trace: #0 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(805): ReflectionClass->__construct('remoteAuth') #1 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(687): Illuminate\Container\Container->build('remoteAuth') #2 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(633): Illuminate\Container\Container->resolve('remoteAuth', Array) #3 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): Illuminate\Container\Container->make('remoteAuth') #4 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/User/User.php(0): Illuminate\Support\Facades\Facade::__callStatic('make', Array) #5 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\User\User->runPostLoginEvents() #6 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\Authentication\AuthManager->login(Object(WHMCS\User\User)) #7 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Authentication\AuthManager->user() #8 /home/clanhost/public_html/whmcs/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic('user', Array) #9 /home/clanhost/public_html/whmcs/install/install.php(0): logActivity('An upgrade from...') #10 {main} Next Illuminate\Contracts\Container\BindingResolutionException: Target class [remoteAuth] does not exist. in /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php:807 Stack trace: #0 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(687): Illuminate\Container\Container->build('remoteAuth') #1 /home/clanhost/public_html/whmcs/vendor/illuminate/container/Container.php(633): Illuminate\Container\Container->resolve('remoteAuth', Array) #2 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): Illuminate\Container\Container->make('remoteAuth') #3 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/User/User.php(0): Illuminate\Support\Facades\Facade::__callStatic('make', Array) #4 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\User\User->runPostLoginEvents() #5 /home/clanhost/public_html/whmcs/vendor/whmcs/whmcs-foundation/lib/Authentication/AuthManager.php(0): WHMCS\Authentication\AuthManager->login(Object(WHMCS\User\User)) #6 /home/clanhost/public_html/whmcs/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Authentication\AuthManager->user() #7 /home/clanhost/public_html/whmcs/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic('user', Array) #8 /home/clanhost/public_html/whmcs/install/install.php(0): logActivity('An upgrade from...') #9 {main} [] 0 Quote Link to comment Share 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WHMCS Support Manager WHMCS John Posted August 14, 2023 WHMCS Support Manager Share Posted August 14, 2023 Hi all, We've been able to replicate the issue now; it occurs when executing install.php with an active admin session. Case #CORE-18800 is open with our developers in order to have this reviewed for future releases. Once we resolve cases and push features they are available at our change log, here: https://changelog.whmcs.com/ In the meantime, logout from the admin area before visiting install.php, and the error will not occur. I apologize for the inconvenience, and appreciate your patience as we work to resolve this. Thanks again for taking the time to report your findings. 0 Quote Link to comment Share on other sites More sharing options...
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