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Order without hosting account will not approve

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One of my customers ordered a domain, a few add-ons from MarketConnect including CodeGuard, and did not order a hosting account.  The invoice is paid, however the order will not approve.  All line items show active on the order except for CodeGuard.  There is now a Pending Module Action for this order with a message saying "One of either a password or SSH key is required".  Not sure how I should resolve this with the customer.  

I am inclined to think that she should purchase a hosting account separately, and then I should approve the original order... but I'm not certain that would work. 

Thanks in advance

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